New RAZR will not activate

[tomthbomb]

My company sent me a new RAZR Maxx.
When Verizon attempted to activate it my old Droid2 shut down but the RAZR failed to activate.
The screen message is that a SIM card needs to be installed. The SIM card is there in the slot but it appears that it is not seated or latched.
I can push it in a fraction of an inch but it backs out. Any suggestions?

Btw, to make matters worse when our interprise system pushes my phone and the phone does not respond my email shuts down. Beautiful!
It is somewhat liberating. Being 180 miles from my home office I may get a six day weekend/holiday!!:icon_ banana:

With no way to contact me I am waiting to see how our geeks handle this.:hail:

 

[SallyC]

Just to be sure you're inserting it correctly, SIM Card - Inserting / Removing - DROID RAZR / RAZR MAXX by MOTOROLA

 

[tech_head]

If it pos back out you didn't push it all the way in.
It goes in past the edge and is sprain loaded.

 

[wdprice3]

This is a classic SIM card issue. As the post above stated, you need to ensure it's fully inserted into the slot, which means it will be inside the frame of the phone - having finger nails will help for this. There should be no play if it is inserted fully.

 

[tomthbomb]

Just to be sure you're inserting it correctly, SIM Card - Inserting / Removing - DROID RAZR / RAZR MAXX by MOTOROLA

Thank you. Wish I had read this before spending 1.5 hours at the VZN store. VZN sent the RAZR Maxx to me with the SIM card installed UPSIDEDOWN!:blink:

 

[SallyC]

Thank you. Wish I had read this before spending 1.5 hours at the VZN store. VZN sent the RAZR Maxx to me with the SIM card installed UPSIDEDOWN!:blink:

Ha! I've been there, done that! Glad I'm not the only one and also glad you got it working now! :biggrin: