lost the ability to donload apps

[jbro82]

My husband has somehow lost the ability to download apps to his droid razr...any ideas?

 

[Sydman]

From the Android Market? Is he signed into his Google account, you must be signed in to utilize the market.

 

[JSM9872]

Is there an error message of some sort?

 

[jbro82]

I am trying to get his response...

 

[jbro82]

He said everytime he tries it tells him that he has to use wifi. We have the same phone and a lot of times when i have service,he has none. But even when he has service,he gets this message.

 

[JSM9872]

Tell him to open the market, go into settings for it, and make sure that update over wifi only is not checked. See if that helps.

 

[jbro82]

It was not checked. Any other ideas?

 

[JSM9872]

You'll have to forgive me but since I do not have the device I am going from memory here. But under settings there is (I believe) a data manager. Have him go into there and look around at what there is. I want to say there was something about the market but am not 100%.

 

[Sydman]

Yeah under Data Manager, and Data Saver, make sure that is off. That won't download stuff from the Market unless you are on WIFI.

 

[JSM9872]

Thanks for the verification, I though there was something in there about it.

 

[jbro82]

Thanks i will get him to check it out in a bit. I appreciate you helping me out!

 

[JSM9872]

No problem. Definitely let us know.

 

[jbro82]

That fixed it. Thank you very much!

 

[JSM9872]

Awesome!! Great to hear he's up and running now :biggrin:

 

[Sydman]

Always nice to be able to use your phones full capabilities again.