Remotes Here! But don't get too excited....
Remote showed up here right around 12:30 pm eastern. I opened the box took everything out, put the charger where I was going to keep it.
So I push the switch remote button and nothing happens. I call customer service. Sorry, sir, the 1100 cannot be switched out you'll have to do it all over again. Fine but the software isn't recognizing there is a new remote hooked up. He says you need to set up a new account for the new remote.
OK, so I do that only it still doesn't recognize the remote. I call over there and punch in my incident number only to have a pre recorded announcement for me that I was not entitled to free support. Now I'm starting to get a little anxious.
I call back, get a human and explain whats going on. Instead of stepping me through the necessary things to do he sends me 4 documents on possible reasons on why it won't connect with my computer.
I can handle that. I go through all the motions, pull the battery (yep, it's done in these remotes too) and nothing works. I say screw this I'll use a Windows computer figuring that my Mac is just too advanced for this thing to deal with. So I go to my wife's XP, kill the firewall, plug that puppy in and guess what? Same message as I got on my Mac.
So another call over to Logitech. This time they are going to have a human step me through because obviously I'm just that dumb and can't figure it out. Nice man gets on the phone with me and we go into my network settings and add it to my network. Fire that puppy up again and the software again gives the same message. "Please attach USB."
Guy says, well we tried everything. You'll need to contact the place you bought it at and ask them for replacement. No, "We'll get you a replacement out right away."
So I call the company I bought it from but their customer service is only open on Fridays from 10:00 am until 12:00 noon! And according to their return policy I have 3 days to get an RMA or I am screwed. I wanted to say something else but I am a moderator and I can't do what I tell others they can't do. Oh and I pay for the shipping of the return of course.
So all and all, I have no new remote, the one button exchange apparently doesn't work with the 1100 and I won't see my remote again until sometime next week. If I'm lucky. And what if this one doesn't work?
I'll just go back to regular multiple remotes then. This is a lot of hassle.
Harmony Remotes had great customer service 4 years ago. No hassle, and they knew what they were doing. I've heard that their customer service went down hill. It did, big time.
I should have spent another 5 bucks and got it from Amazon. That will teach me not to buy from someone I'm not familiar with.