Help with Carbon/helium Backup...

[christiansectas]

I just switched from Verizon S3 to the Verizon Galaxy S4, I had tons of backup data files stored in my sd card, got the new S4 and updated drivers on my pc and Carbon (Now called Helium) is not reading/detecting the Phone, the PC does, but not the program...Please help and Thank YOU!

 

[loonie01]

What I did was download Helium to phone. Since I didn't have root, it asked for me to download the PC version here (ClockworkMod Carbon). Once it's installed, run the phone version, it will ask you to plug the phone into the computer. Make sure (make sure USB debugging is on) it should work then. I think these were the steps I took.

 

[christiansectas]

What I did was download Helium to phone. Since I didn't have root, it asked for me to download the PC version here (ClockworkMod Carbon). Once it's installed, run the phone version, it will ask you to plug the phone into the computer. Make sure (make sure USB debugging is on) it should work then. I think these were the steps I took.

Thank you for the Reply! Those were the exact same steps I took as well and the pc software still didn't recognize it

 

[loonie01]

Did the Helium app on the PC have a green check on it?

 

[christiansectas]

Did the Helium app on the PC have a green check on it?

It just says that is trying to connect but nothing happens...

 

[loonie01]

Try re-installing the drivers or a different usb port.

Did you enable developer mode?

 

[christiansectas]

Try re-installing the drivers or a different usb port.

Did you enable developer mode?

I followed all the steps, including this one, and all three USB ports and none of them worked..

 

[loonie01]

Do you have any other type of phone drivers installed other than Samsung. I had HTC drivers conflicting with Samsung.

 

[christiansectas]

Do you have any other type of phone drivers installed other than Samsung. I had HTC drivers conflicting with Samsung.

I had some Motorola ones, completely wiped them off and still nothing...I'm starting to believe that the developers at Helium perhaps need to update something in their PC software or perhaps the S4 Verizon version is crashing with the software.

 

[loonie01]

Did you try installing Kies or try the usb cable that came with it. I'm running out of ideas.

 

[christiansectas]

Did you try installing Kies or try the usb cable that came with it. I'm running out of ideas.

I did use the cable that came with it, BUT Kies is not installed though, perhaps I can try that, BUT I have to say that I never need any of Kies stuff with my S3 or Galaxy note 2, I have to say It might be a compatibility issue with VERIZON S4 version...But I'll try to install Kies and see what happen!

 

[christiansectas]

Problem solved! Uninstalled all the Samsung drivers, then installed KIES, then switched to mtp use option and that's it! Thank you so much for all the help!

 

[loonie01]

No problem. Glad it worked.

 

[mtl]

All you need to do is start the ADB sever manually. Open up command prompt and type in "adb start-server". (If you did not add adb to PATH, you're going to need to cd into the folder where you installed the adb driver first)