HELP!!!! Motorola Citrus Problems

[lashonda_boo]

Hi my name is Tiesha and I have the Motorola Citrus and I got the phone on Christmas 2010. Every since then I have had problems with it, when I'm on the phone it randomly cuts off by it self and people say they call me but I don't recieve them calls. And just starting tonight when I try to open a txt the Screen turns black and goes back to the home screen and it dont show any of my contacts and when I try to make calls the phone is EXTRA slow making the calls please help me.

 

[Hawaiian Princess]

Welcome to the forum. Sorry ur having issues but when was the last OTA update on ur phone? Also, have u tried factory reset? It wipes everything clean so u if u decide to factory reset, be sure to save important files. Is ur device rooted? If not, definately take it in to have a tech look at it. Good luck...

 

[lashonda_boo]

How do ii factory reset iit???

 

[BenLand150]

How do ii factory reset iit???

Settings, privacy, factory reset.

Also, welcome to the forums.

Sent from my DROID3 using DroidForums

 

[Hawaiian Princess]

Go to Settings/Privacy/Factory Reset
Again this erases all data on ur phone

 

[Hawaiian Princess]

How do ii factory reset iit???

Settings, privacy, factory reset.

Also, welcome to the forums.

Sent from my DROID3 using DroidForums

Thanks Ben! Busy looking around...lol

 

[lashonda_boo]

thnx uu2

 

[lashonda_boo]

wait does iit erase my current phone number???

 

[BenLand150]

How do ii factory reset iit???

Settings, privacy, factory reset.

Also, welcome to the forums.

Sent from my DROID3 using DroidForums

Thanks Ben! Busy looking around...lol

Haha, no problem!

@lashonda - nope! You're good. you do however have to put in your gmail account, though, to regain your contacts if you didn't know yet.

Sent from my DROID3 using DroidForums

 

[lashonda_boo]

kk thnx ii diidnt want to lose my phone number

 

[BenLand150]

kk thnx ii diidnt want to lose my phone number

Yep, no worries. Any other questions, feel free to ask.

Sent from my DROID3 using DroidForums