[HELP] How to replace refurb w/ bad memory blocks

[daftlush]

BigRed gave me a refurb with bad memory blocks. Anyone have any ideas what I should say to tech support in order to get them to exchange it?

 

[daftlush]

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[Laramie]

School me on "bad memory blocks". I've had pretty good luck in calling VZW, telling them that my phone isn't working (insert whatever the issue is) and they will either:

1) send out a warranty replacement
2) try to trouble shoot it over the phone and/or
3) tell you to go in store and then if the problem is visible, see option 1, if the store has refurbs, you'll get a warranty replacement right then.