You're using an app the Google gives you for free, no strings attached, and expect customer service for it????
It doesn't work that way, sorry. The majority, if not all, of Google's apps are given to use free of charge. It's up to you if you want to use them or not. There is no need for Google to then support said app.
It would be like a car dealer giving you a free car and you coming back to them and demanding maintenance. Just because they gave you the car for free, they don't owe you maintenance as well.
Now, the N1 is a different story. Google handled that one all wrong. If you're going to sell a 500.00 device you best damn well be ready to support it. They weren't and they're paying for it now.
I really dont like what you just said. Im sorry. But that is NOTHING similar to going to a car dealership and asking for maintenance. If you wanted to really connect the car dealer ship line... you should have said if i break my phone i cant go to google. maintenance and customer support are TWO different things!! Maintenence would be fixing. as if it was broken or needed a tune up. not if you had a question on how it works.
and yes! i do expect customer service! i dont care if paid anything for it or not! if i get this so called free car... and lets say i wanted to know something lets say. about the mpg of the car. or anything about it for this matter. i expect them to tell me. i dont expect them to take the car and fix it? im not going to send my phone TO google for them to fix it? no one is asking for maintenence they are asking for simple Q and A.
Get your facts straight.
You can "expect" whatever you want... That doesn't mean they OWE it to you. I also don't care if you like what I said or not. It's true.
Bottom line is this, YOU DON'T PAY TO USE GOOGLE SERVICES (GTalk), SO YOU'RE NOT A CUSTOMER, SO YOU DON'T GET "CUSTOMER" SERVICE.
To stick with the car analogy, the dealer that gives you the car for free, is not
obligated to give you anything else. That includes answering any questions you have about the car. You gave up
nothing in the deal to get the car and in turn, you're owed
nothing after you get it. Had you paid money for the car, then yes, you're entitled. But you didn't, so you're not. Got it???
The OP stated he was having issues with GTalk and couldn't get support for it. GTalk, just like Maps, Voice, Sky Map, etc, are all free "services" from Google. They keyword here is "service". Just like the dealer offering to give you a car for free, it's up to the end user to decide if he/she wants the service or not. Using a free service does not entitle you to then make demands on it. It's free. Again, you pay nothing, you deserve nothing. Don't like it?? Move on to someone else' free service and see if it's any better, OR, pay for the service and then make all the demands you want.
I love how people whine and complain about GVoice not supporting MMS and how Google should give this to the end use because the masses want it. Yet they seem to forgot all the other features they're getting from GVoice FOR FREE, and yet demand more from GVoice, FOR FREE. Just because people want MMS does not mean Google HAS to enable it. Will they? I'm sure. When they're ready. But to demand it is absurd. Yet, you seem to think it's ok.
I'd also bet you're one of the ones complaining about MMS too..... Please, get your facts straight.
