Factory reset gone wrong

[UNnappyBunny]

Thanks. I'm guessing by carrier you mean network? I'm in UK, different terminology. It's with EE. Does that make a difference?

 

[94lt1]

Thanks. I'm guessing by carrier you mean network? I'm in UK, different terminology. It's with EE. Does that make a difference?

Who did you buy the device from?? How long have you had it?

 

[UNnappyBunny]

Bought from carphone warehouse on contract. I've had it about a 18 months.

 

[94lt1]

So the warranty may be up.. I'm not sure.. You could call them and find out..

 

[KaosMaster]

Ok. I would repair your device using an RUU! I can help you find what you need but i need to know the exact device model number please!!

 

[UNnappyBunny]

This may be the most friendly corner of the internet I've found. Thanks all.

Its a HTC One running on Android 4.4.2 and HTC Sense 5.5. What else do you need?

Also,just to be clear I have no idea what most of these phrases mean so any major risks please let me know. I'm not technically illiterate, just have no experience with phones!

 

[94lt1]

This may be the most friendly corner of the internet I've found. Thanks all.

Its a HTC One running on Android 4.4.2 and HTC Sense 5.5. What else do you need?

Also,just to be clear I have no idea what most of these phrases mean so any major risks please let me know. I'm not technically illiterate, just have no experience with phones!

We pride ourselves on being friendly. And don't fret... We all start somewhere...

 

[KaosMaster]

Can you send a picture of the sticker from inside under the battery?

 

[cr6]

They can get the model number & relevant information from settings, about phone....no need to get the info under the battery.

S5 tap'n

 

[UNnappyBunny]

HTC One. I cant access anything inside the phone. The model number under info just comes up as the phone name.Serial number? IMSI? IMEI? Software number?

 

[KaosMaster]

Ok. Well this is the page with the ruu. Newest is at the top. If you will notice..There is a carrier list about half way thru the file name. You will need to find the right one for your device

 

[KaosMaster]

Ok this is the one for the UK! Just download this file.

RUU M7 UL K44 SENSE55 MR O2 UK 4.20.206.16 Radio 4A.23.3263.28 10.38r.1157.04L Release 353143 Signed 2 - HTC1Guru

Make sure on your windows computer you have this installed.

Download HTC Sync Manager

Connect device to computer with 100% battery charge.

Then once its all ready, run the ruu .exe that you downloaded as administrator!!

Once it finishes... perform an fdr from inside the software.

You may need to perform the steps twice