Contact Sync is Hanging

sdbroker

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Inoticed today that my google contacts were not syncing, so I forced the sync with settings/accounts/google/Sync Contacts. After about 15 seconds, the sync dial quits spinning and the sync appears to have stopped. I have waited as long as 30 minutes to see if it would restart, no luck.

Any ideas on how to get my updated google contacts to my phone?
 

Backnblack

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Have you tried to reboot the device?
 

snowman253

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i have the same problem. I am able to sync the calendar fine but not contacts.
 
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sdbroker

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I finally resolved my problem after determining that the Google Contacts database was corrupted. I noticed this when I did an export from Google to it's csv file, and then pulled it up in Excel. The data did not make any sense, so I knew there was a problem there. My solution was to delete all contacts from Google and to add them one by one. It was time consuming, but everything works fine now. I believe a 3rd party CRM program I was using sent the corrupted data to Google, I am not using it any longer.
 

snowman253

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Thanks sdbroker. I am using act crm and syncing it through companionlink, which as I've seen on other posts is as likely to work at winning the lottery.
 
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