I took it to the Verizon store and they had to take it to default.
If anyone has these issues, here are the steps:
*** Resetting the phone deletes all data, including downloaded applications and resets the phone back to its initial state.
-make sure you backup important data you have on the phone before you reset your phone.
To reset the phone
1. Press HOME > MENU, then tap Settings > Security > Factory Data reset
2. On the Factory data reset screen, tap RESET PHONE and then tap ERASE EVERYTHING.
To reset the phone using phone buttons:
1. With the phone turned off, press and hold the Volume Down and Send buttons.
2. Press the END/POWER button. You will see a screen with 3 Android images at the bottom of the screen.
3. Follow the instructions onscreen to reset your phone.
-tip: If your phone hangs or freezes, remove the battery then wait for a few seconds, then re-install it. After re-installing the battery, turn on the phone.
These were the directions Vernon/Verizon store rep printed for me.