Broken screen

wardo

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I am so pissed about this. The phone took less than a 2 foot fall with a case and broke. In the last 5 years I've owned 4 phones and just in the last 6 months broke 3 screens.

The turbo has the one time replacement correct?
 
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wardo

wardo

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So I just contact moto then
 
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wardo

wardo

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Called and they said the broken screen voids the warranty and that I need to contact Verizon for the free replacement.
 

AvaMichele

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So we don't have a one time screen replacement?

✋ Sent from my Droid Turbo with Tapatalk
 
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wardo

wardo

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We do it's on Verizon's website. Must be through Verizon
 

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cr6

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Makes you wonder if they knew this was an "issue" with this device. Can't say I ever recall a carrier or manufacturer automatically include a free screen
replacement on any device. Good luck Wardo, let us know how you make out.

S5 tap'n
 
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wardo

wardo

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^^ right! The drop was not far at all. And to top it off I just put a diztronic case on the night before.
 

CaptainSS

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Luck of the draw. Mine fell face first (hard) onto my oak floor from about 3 ft. I didn't even look at it (no case) pulled it out later - not a mark. I went and put my case on.
 

AvaMichele

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My boxer knocked mine off of an end table, and it got a tiny scratch on the screen. I put the flexible glass screen protector on, and it in a case now.

✋ Sent from my Droid Turbo with Tapatalk
 

94lt1

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Makes you wonder if they knew this was an "issue" with this device. Can't say I ever recall a carrier or manufacturer automatically include a free screen
replacement on any device. Good luck Wardo, let us know how you make out.

S5 tap'n
According to what I've been told.. Yes... It was a known issue.. And after so many turbos were delivered to owners and verizon, with broken screens... They made this one time no questions asked replacement, deal..
 
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94lt1

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You get one for free.. Call vzw
 
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