Wi-fi problem

Discussion in 'Thunderbolt Tech Support' started by Dewed, Mar 27, 2012.

  1. Dewed
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    Dewed New Member

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    I have a Thunderbolt that stopped connecting to my wi-fi. I've had it for like 6 months with no problems. It was connecting fine, but all of a sudden quit. I know the password. My other devices are connecting. So I know it's not my router. It connects to other wi-fi's.

    It just sits there saying Obtaining IP address

    I don't think I can take it to Verizon, cause I bought it thru ebay. The phone part isn't activated. I'm just using it as a wi-fi device.

    Any ideas would be appreciated. thanks
    Last edited: Mar 27, 2012
  2. justin82
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    justin82 DF Super Moderator Staff Member Premium Member

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    i have not had this problem but my wife has .. i ended up doing a factory reset which did work . might reboot router before hand . i have heard that fixes the problems toggle wifi on and off
  3. Dewed
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    Dewed New Member

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    Thanks ... It didn't work though. I also just tried a battery pull.
  4. justin82
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    justin82 DF Super Moderator Staff Member Premium Member

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    weird .. maybe someone who knows something about routers can help you out i know on transformer prime a lot of people have to do something to router .. maybe this is the problem
  5. Dewed
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    Dewed New Member

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    I figured it out. My router had reverted back to the default password. My ISP had me change it once.

    Thanks for trying Justin
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