Unfortunately Camera has stopped - Nexus 5

Discussion in 'Android Support' started by Meestho, Jan 16, 2016.

  1. Meestho

    Meestho New Member

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    I have a problem which I don't know how to solve. It happened yesterday. I wasn't able to open the stock Camera App on my Nexus 5. I'll try to give you all the information I can about what I did up until now.

    First all, my phone is unlocked and a few month's ago I had installed elementalx to get better battery management on my phone. Side effect, I couldn't update my phone but I thought it wasn't so bad. Then yesterday I tried loading the Camera app as usual and it just wasn't there. When I tried to opened it with the phone shortcut, I had this error message. Here is the list of what I did since then

    -I tried clearing the cache of the app and force stop it

    -I tried to disable it and renable it

    -I uninstalled the app and reinstalled it. I this point I could get into the camera app but only could get the front camera working(the selfie camera).

    -I tried to reset my phone but because of elementalx, I couldn't update after the stock reset. I still tried the app and same problem, front camera working,

    -I flashed the original image of my phone

    -reset again the phone but now updated it to marshmallow 6.0.1. Now I'm back to the first error. The app is installed but no icon to show it and when I try to load it, it says Unfortunately Camera has stopped. I tried installing another camera app and this app shows only the front camera and no option to use the rear camera.

    Is there something else I could do or is my camera kaput?

    Thank you

    JN

     
    #1 Meestho, Jan 16, 2016
    Last edited by a moderator: Jan 16, 2016
  2. Jeffrey

    Jeffrey Premium Member
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    If you returned the phone to stock, elementalx would not be present and your phone should be as it was out of the box..

    I suggest you check again to see if a problem does infact exist. If so, you may have a damaged camera.

    BTW, your ebay link was removed.
     
  3. Meestho

    Meestho New Member

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    I didn't put any ebay links, must have been a mistake.

    So what can I check to see if a problem does indeed exist?

    JN
     
  4. Jeffrey

    Jeffrey Premium Member
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    If your phone was rooted and returned to stock everything should work fine.

    If you are still getting a camera error, you may have a damaged camera. If your phone is still under warranty, I would contact the seller. If not, try a reputable repair shop.
     
  5. Meestho

    Meestho New Member

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    It.s what i feared. It's no longer under warranty unfortunately.
     
  6. Jeffrey

    Jeffrey Premium Member
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    Have it checked, it may be an easy fix..
     
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