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Stock Email will not update

Discussion in 'Thunderbolt Tech Support' started by goldbergsfg, Jun 25, 2012.

  1. goldbergsfg
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    goldbergsfg New Member

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    Help save my marriage! :hail:

    My wife's phone is the HTC Thunderbolt with latest Verizon software - and I'm her "IT" guy.

    Her AOL and GMAIL accounts stopped updating about 2 weeks ago. These are both setup as IMAP accounts.
    She took the phone to the Verizon store and they told her to reset to factory settings. Did so - no luck. They claim she needs a new phone.

    I deleted both the AOL and GMAIL accounts from the phone, rebooted the device and re-established them.
    Both accounts sync'd, but only to the date that emails stoped updating - about 2 weeks ago. So I k now they connected OK. I can also SEND an email from the phone using the stock client.

    Just for kicks I added both accounts to my Blackberry just to make sure that AOL and GMAIL were syncing OK. The Blackberry updated them to the current minute. The Thunderbolt did not.

    I added a third party email client (K-9) to the phone and it works fine. So does Mail.com.

    This is my wife's phone and she prefers the stock client. Can anyone figure out t why the STOCK CLIENT will not update but 3rd party email clients work fine?
  2. goldbergsfg
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    goldbergsfg New Member

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    After 3-weeks it starting to work again. Did nothing to the phone or settings. Just started to work. I've read other reports of this happening.
  3. erbish
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    erbish New Member

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    Mine started last week...hopefully I don't have to deal with it like this for another two.
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