Problems sending/receiving text messages

Discussion in 'Motorola Droid Pro' started by AnotherProject, Aug 3, 2011.

  1. AnotherProject
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    AnotherProject New Member

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    Hi. I just got my VZW Droid Pro today and it activated just fine. However, I cannot send or receive text messages. I can place and receive calls, send and receive emails, and even my Facebook and Twitter feeds work fine. I also have no trouble accessing the internet. The only issue I seem to be facing is the fact I can't send a text message. Every time I send a text message, I get an instant notification "text message not sent." It's no problem to clear the notification, I just don't understand why my text messages are not going through. I called customer service and was informed that the Verizon computer network is down so they can't access any account information so I was hoping someone here might have some helpful suggestions. Thanks in advance for any help you can provide!
     
  2. jimidurham
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    jimidurham New Member

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    interesting I have droid x recently had the opposite problem could text but couldnt call or receive calls.No sarcasm hope you have better luck than the rest of us
     
  3. google123
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    google123 Member

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    First thing to is determine if the problem is the network or if its just the phone/app.

    First thing I would do is try *228 option 1 to reprogram the phone, reboot and try again.

    If still no luck, then you can start troubleshooting the phone/app. Try to clear cache/data for the messaging app using menu>settings>applications>manage applications>all>text messaging and click clear cache/data. then try again.

    if it still doesn't work, try an alternate app such as chompsms(my personal choice) or handcent sms from the market.
     
  4. Astaroth
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    Astaroth Member

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    I sometimes have this problem and it's really frustrating, but *228 always fixes it. I'm not sure whether the issue is on the side of the phone or if it's Verizon, I never had this issue with my Blackberry though. Happens a lot less often these days anyway.
     
  5. Goalieman
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    Goalieman New Member

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    Since my software on the phone was updated, for me to send a text message to a contact with "1+" in the phone number (Face book contact), I have to add a Subject: to the text message before sending. This seems to work every time but it's a pain in the rear! If anyone comes up with a fix, please let me know!!!
     
  6. VZW_CS
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    VZW_CS Member

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    Hello, Have you attempted the *228 to correct this issue? Are you still having problems sending messages?I would also suggest a soft reset. This is pulling the battery from the back of the phone while it is powered on. Then, wait 60 seconds and then re-attach the battery and power the phone on. Once this is complete, please then try and send another message.Please post back with your results. Thank you!^CBVZW SupportFollow us on Twitter @VZWSupport
     
  7. Jonhustle
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    Jonhustle New Member

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    I am having the same issue. I just purchased a Driod Pro last week. I cannot send or receive text messages, but everything else works fine. I first went back to the Verizon store and spent over an hour with them with no success. We tried a hard reset and that didn't work. I then found this thread and attempted to try the suggested solutions.
    - I tried *228 and that didn't work
    - I tired a soft reset and that didn't work
    - I tried installing ChompSMS and that didn't work. It still doesn't send or receive in Chomp.
    - I tried sending a text and adding a subject and that actually did work. However, I still cannot receive messages and adding a subject each time I send a text doesn't seem like an adequate solution.

    Any other suggestions? I'd really appreciate and will try and other ideas. Thanks.
     
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