phone is super laggy and home screen doesnt work

Discussion in 'Android Tech Support' started by needurgenthelp2341, Jan 29, 2016.

  1. needurgenthelp2341

    needurgenthelp2341 New Member

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    2 weeks ago my phone was acting out, being super slow and laggy. I did a factory reset and boom the phone was working back to normal. Now, the same problem has occured so I thought I should just do another factory reset to fix the problem- only that did not work at all. After the factory reset the problem came back again along with a new problem, the home screen is just a black screen. I cant access the home screen, everytime I go home its just a black screen. My phone is also super slow again. I've done 4 factory resets, I left it alone for a while, took out batter and sim card, etc. Nothing has worked. The two problems are still there even after I do a factory reset. I have no freaking clue what to do and its f'ing with my brain. Is there anything I can do to fix these problems??? Factory reset doesn't do anything??
     
    #1 needurgenthelp2341, Jan 29, 2016
    Last edited by a moderator: Jan 29, 2016
  2. Sajo

    Sajo Diamond Member

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    Two things come to mind: 1. Cursing is not allowed here, the forum mods will probably correct that.
    2. If the option of "Backup My Account" is checked before you do the FDR then the phone will redownload the same bad app, or bad setting that caused the problem. Try doing one more FDR, but do not log into the phone with your Google account, skip that step. Do not download any apps at all. See how the phone works with no Play Store apps and no Google Account settings. If all is good you can then make sure the Backup My Data option is not checked, add your Goggle account and start downloading apps one at a time and see how the phone works.
     
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  3. cr6

    cr6 Super Moderator
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    Edited comment.
    Please take a moment to review our forum rules & guidelines.

    Let us know how @sajokaz 's suggestion works for you. Looks like he has you pointed in the right direction.
    Good luck & welcome to the forum!

    S5 tap'n
     
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  4. Sajo

    Sajo Diamond Member

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  5. Mustang02

    Mustang02 Diamond Member

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    Nice..you got the operation
     
  6. cr6

    cr6 Super Moderator
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    Huh? The movie? Whatchoo talkin bout?

    S5 tap'n
     
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  7. Sajo

    Sajo Diamond Member

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    Nope. Just messing with cr a little. Thanks for the edit @cr6. And welcome to the forum needurgenthelp2341. Hopefully you can get things running smoothly again.
     
  8. needurgenthelp2341

    needurgenthelp2341 New Member

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    Sadly, that did not work.
     
  9. Sajo

    Sajo Diamond Member

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    Is it just laggy and slow, or is your home screen still solid black?
     
  10. needurgenthelp2341

    needurgenthelp2341 New Member

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    both
     
  11. Sajo

    Sajo Diamond Member

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    If its still doing all of that after a FDR, with no accounts and no apps at all, I'm not sure what you can do next other than repair or replacement.

    What model phone? Do you have insurance, or is it under warranty?
     
  12. cr6

    cr6 Super Moderator
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    Make/model would be helpful.

    S5 tap'n
     
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