My droid eris keeps force closing!! Help!!

[LoveSnoopy628]

Any experts who can tell me how to fix my Eris.. I am so frustrated I could destroy this phone! One day my phone just stopped working. I turn it on and it will shoot the screens all the way to the left and get stuck there.. Someone suggested it was my trackball but I NEVER use it and it's not the only problem.. So the screen will be to the far left and even when I hit the home button it will not work. Then I get a" HTC force close" error.. Then say I want to send a text message.. same crap.. I will attempt to type the message and nothing will show up then after the phone freezes for a few minutes then it will also force close in the message program.. Then google force closes, my internet browser force closes ( dolphin browser) Facebook doesnt work 90% of the time and will force close, my pictures and video's that are on my phone wont open or they take forever to do so! I have tried deleting apps and I am constantly turning the phone off to get it to work and most of the time that doesnt even work. I almost forgot that DIALING the pone is rediculous too.. Half the time I cant even use the phone.. Any advice is greatly appreciated!

 

[brettofamerica]

Can you get to the settings to do a factory reset?

Sent from my DROID2 using DroidForums App

 

[LoveSnoopy628]

Hi Brett,
I havent done a factory reset yet because someone told me that it would delete all my contacts.. Would they still be in my google account or would they be deleted from there too?

 

[brettofamerica]

Yes everything will be deleted but as long as you have google account sync checked everything (contacts, apps, etc.) Will be restored upon re-entering your google account sign in. it will take a while for it to reinstall the applications so be patient.

Sent from my DROID2 using DroidForums App

 

[Bob Dammit]

Before you factory reset, try to open one of your contacts and see if it is listed as a Google contact or a local contact first. Local contacts will be deleted, but Google ones will be restored.

 

[fingaz]

yeah.. I had a problem like this. one day I went to use the phone and with everything i did, i would get a FC message. I ended up just starting the phone up in bootloader, wiping my data and cache and then doing a factory reset.

All GOOGLE CONTACTS are synced and APPs are restored.

Also, depending on what programs/ROM's are installed, you may be able to save your settings/screen layouts.

 

[Hyposprayer]

Strange. I had a similar problem when I first got my Eris. It would only do that while it was plugged in and charging. Doesn't do it anymore, no clue why. I would suggest trying to let the battery run its course and then charge it back up to full power...stupid answer, but hey, it's a guess.

 

[LoveSnoopy628]

on a good note, I backed up all my contacts in google format ( thank you Bob!) and backed up all my pictures and videos onto my computer.. I also formatted my SD card.. Hopefully victory is in sight!!dancedroid Onward with the factory reset! Thank you everyone for all the suggestions I will let you know how it works out.

 

[LoneWolfArcher]

on a good note, I backed up all my contacts in google format ( thank you Bob!) and backed up all my pictures and videos onto my computer.. I also formatted my SD card.. Hopefully victory is in sight!!dancedroid Onward with the factory reset! Thank you everyone for all the suggestions I will let you know how it works out.

I would also use Astro File Manager to back-up all your apps, if it isn't too late.

 

[emilyrb]

this same thing happens to me!!!! I guess i will run the factory backup, but if i have a backup software such as lookout, will that save my contacts ? if not how can i make my contacts google contacts so that they save, because most of mine aren't save as google contacts, but local contacts.