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FYI Costco Return Policy

Discussion in 'Motorola Droid Bionic' started by rubiksc00p, Sep 16, 2011.

  1. rubiksc00p
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    rubiksc00p Well-Known Member

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    I was looking around and I don't think this has really been mentioned yet. If you are unsure wether to upgrade to the Bionic now or wait to see what the field is like later, you can do both! Costco has a 90 day return policy meaning that you can return it and get whatever's better down the road, that's about the week before Christmas if you were to buy it today! That is good. dancedroid
    I still want to sell my DX and get some money from it before it goes down in price even more. This is the answer! =)
  2. mach330
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    mach330 New Member

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    i don't think this is 100% correct. I thought i read somewhere that someone posted it up. You actually get 30 days to return it if you want to keep your status of "eligibility" for upgrade on a phone. Or is that jsut if you return it. But 90days if you want to exchange for another one? That would be great.

    Anyone else want to chime in?

    edit : i saw this. But not sure how your verizon account gets affected though.
    http://membershipwireless.com/index.cfm/go/content/do/returns
  3. zetachi
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    zetachi New Member

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    But if you buy it at upgrade price, then return it would you not have to buy whatever new phone at full retail price as your upgrade is now gone?
  4. rubiksc00p
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    rubiksc00p Well-Known Member

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    Thanks for chiming in! :p I did kinds post this to see if I was wrong. I read that return policy page, but I forgot to include the link earlier.
    The only thing that would mess with your Verizon account IMHO would be the early cancellation fee which you wouldn't have to worry any since you're keeping the account.
    You can't technically "exchange" it. It'd be just returning and buying a new phone.
    Since it doesn't say, I would assume that you could rebuy a phone at upgrade price after you returned the old one!
    I guess the way to settle this would be to just go in and ask them! ; P I forgot to ask them that specific question last time I was there...
    Anybody elses thoughts on the matter?
  5. ftblryan
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    ftblryan New Member

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    If you are using an upgrade its not worth it. You have 14 days to return it and stay eligible for your upgrade. If you return it after that you get back the upgrade price you paid for the phone and you are still out an upgrade and have to buy the new phone at full retail minus the return value of the phone you just turned in. I made this mistake with the thunderbolt and bionic.
    Last edited: Sep 16, 2011
  6. zetachi
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    zetachi New Member

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    Thats what I figured. Didn't think they would open that big a loophole.
  7. DroidXDoes4G
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    DroidXDoes4G New Member

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    I don't think Costco has any return policy!
    The people always help. They let me return my Thunderbolt after 2 months.
  8. ftblryan
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    ftblryan New Member

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    Did you keep your upgrade when you returned it?
  9. mack19318
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    mack19318 New Member

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    It has to be in the 14 day period to keep your upgrade discount.
    My wife got lucky once on a return, the phone came as a package with case bluetooth ear piece and car charger, that deal ended before she returned and when she brought her phone in to change she got full price back for everything.ended up making about 80 bucks and got a different phone!

    Sent from my Droid using DroidForums
  10. mack19318
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    mack19318 New Member

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    Just reread my post. I didn't mean to sound so cut and dried with the 14 days. There is always an employee that will help you get around that 14 days, and ways to talk your way into a later exchange and keeping your discount.

    Sent from my Droid using DroidForums
  11. rubiksc00p
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    rubiksc00p Well-Known Member

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    Wow... Thanks, thought this was too good to be true, but I thought maybe Costco was being really special! They return ANYTHING! :)
    Don't want to make that mistake! ;) I never want to spend 600 bucks on a phone! ;)
  12. rubiksc00p
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    rubiksc00p Well-Known Member

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    True but not after 2 months! ;)
  13. mach330
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    mach330 New Member

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    sounds like i have one more week to make my decision or wait for incHD or prime. i'm leaing on keeping it as i'm loving it so far. i can get another phone in a year anyways.
  14. kingsway8605
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    kingsway8605 New Member

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    I think you should wait for the prime 2.

    Sent from my ADR6350 using Tapatalk
  15. Arius1
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    Arius1 New Member

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    I did this already. I bought the Droid charge on June 29th and was told the same thing. So last Thursday I exchanged it for the bionic no problem.

    One catch is you have to return everything including accessory bundles you got. Also it had to be in new condition.

    I will buy all my phones from Costco from now on.

    Sent from my DROID BIONIC using DroidForums
  16. DroidXDoes4G
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    DroidXDoes4G New Member

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    They let me trade it for any phone they had if thats what you mean.
  17. rubiksc00p
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    rubiksc00p Well-Known Member

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    I have no problem doing that. So you didn't have to pay full price for the Bionic? That's pretty good! Now I'm back to wanting the Bionic to hold me over! =) dancedroid
  18. rubiksc00p
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    rubiksc00p Well-Known Member

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    Ok, I just left Costco and when I was in there I asked them. The guy said that they can do an exchange no problem for the
    90 days. So if something else comes them they'll just swap out and either you give them money or (hopefully) you'd get money back depending on the phone. The guy said _don't_ send it back as return our you'll be out of a phone! Just to clear things up!
    I think I'm definitely getting it as a hold over if they ever get any in stock. So far they sold out in a few minutes the first day and they've only gotten 3 In since then! o_O

    Sent from my CM7'd Droid Prime... JK, I mean Droid X!
  19. xXGH05TXx
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    xXGH05TXx New Member

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    I'm a Costco Rep and the return policy I no and been explained by management is 14 day return on all cell phones. Meaning exchange for a different cell or money back. The 90 day is for an even change of ur current cellphone only. Some of u guys lucked out from what I gathered

    Broodcomb DX v5
  20. rubiksc00p
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    rubiksc00p Well-Known Member

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    I would hate to have you as my Costco rep! I like mine better! JK JK!
    Anyway, I really need to get this nailed down! I would hate to get stuck with a phone I just wanted to play with! :p I made sure I explained really slowly to him and asked 2 times to confirm. I really don't know whats up! o_O maybe each Costco has their own "subpolicy" or something...
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