Freezes at Google reboot. 4.0.2-4.0.4

Discussion in 'Samsung Galaxy Nexus' started by Mopdaddy, Jun 4, 2012.

  1. Mopdaddy

    Mopdaddy Member

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    I have tried asking this in other forums to which I got no response. Everytime I try to update to 4.0.4 when the phone reboots to install the update it just freezes at the google screen at start and only way to reset is to take battery out. Anyone have this problem or a fix?
     
  2. syndicate0017

    syndicate0017 Silver Member

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    Do you have CWM flashed? If so that's your problem. You have to have stock recovery.

    Sent from my Galaxy Nexus using Tapatalk 2
     
  3. Mopdaddy

    Mopdaddy Member

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    I have no idea what that means I'm sorry. I dont do anything special with my phone though if that is what you mean. Can you tell me how to check that?
     
  4. syndicate0017

    syndicate0017 Silver Member

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    If you don't know what that means then that's not the problem. Lol. You aren't rooted I take it then?

    Sent from my Galaxy Nexus using Tapatalk 2
     
  5. Mopdaddy

    Mopdaddy Member

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    Ohh no I'm not.
     
  6. Offutlake

    Offutlake New Member

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    I too have been unsuccessfully trying to force the 4.0.4 update using the google services framework trick for several days. I have been able to get the update to "download" and "verify", but then when the Galaxy Nexus shuts down and boots up, it always sticks / freezes on the black screen with white "google" printing, and I have to remove the battery to get the phone to work. I have lots of apps on my phone, but am a novice and never "rooted" my phone and also don't know what "CWM" means - so I assume I have not done it.

    Any suggestions on how to force the 4.0.4 update - cuz as of now (6/4/2012 3:30pm Pac time, in Washington state) I still have not received an OTA update notice.

    Thanks for any help!
     
  7. Mopdaddy

    Mopdaddy Member

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    It wont even let me do a factory reset it freezes at google on that also. Guess I will have to take to Verizon store in the morning.
     
  8. rjcapp

    rjcapp Member

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  9. Mopdaddy

    Mopdaddy Member

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    After trying a million times I guess my phone just gave up and would only to to the Google start up screen when I would turn it on. So I took it to the Verizon store where the guy has never seen a phone do that and now I get my new one today sometime in the mail.
     
  10. Offutlake

    Offutlake New Member

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    New phone for me too. I emailed Verizon Wireless about this update failure, they emailed me back, and I just got off the phone with them (800-922-0204, option 3). I believe I was finally talking to a member of irTier Two Tech Team. They have not received many calls about this issue (of the 4.0.4 update being stuck on the black screen with white google lettering), but Verizon identified this as a path error in the start-up protocol that cannot be fixed. Because they consider this a Samsung warranty issue, they will overnight a free replacement Samsung Galaxy Nexus (that will come with the old 4.0.2 ICS that will need to be updated). Thanks for starting this thread. I'm surprised there don't seem to be that many of us who have had this problem, but was glad to find out it wasn't that I was doing something wrong. Thanks again.
     
  11. ampny

    ampny New Member

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    I have two phones that got the update yesterday. The first one loaded perfectly. The second was exactly the same as lyours. It downloads the update and restarts, then freezes at the white Google screen. I tried reloading it at least 5 times with the same outcome. I tried clearing the cache in Google System framework but that didn't work either.
    I'm not rooted. Stock GNexus.
    Anyone have anything else to try? Or I guess I'm off to my Verizon store.
     
  12. rajesh06

    rajesh06 New Member

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    I am having the same issue

    i Got my nexus a few days after it was released - will Verizon just give me a new one to resolve?
     
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