Verizon stiffing me?

[sublimewade]

I had to trade my razr 3 times for camera and battery issues. The i talked to a technical support guy and he offered to send a rezound for a replacement for it. I asked if i could think about it and he said sure go check them out and call back. So i call back five days later and they arent finding record of that call. Im ticked. Im a 5 yr customer. They now want me to pay for a battery and a cover for a rezound when that was never told to me before. The lady is going to check the call records and supposedly call me back. Any suggestions.

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[dustinslee]

Hold ur ground! They will do the right thing most of the time!!

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[Droid592]

don't pay anything especially if its your third time having issues with that device they have to replace it at no cost to you

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[Scott B]

When you need your phone replaced a third time, they may not tell you this but, Verizon protocol dictates a free replacement with a similar quality phone. There are usually 2 or 3 options and if you play your hand right and get a decent supervisor you can even get an upgrade. STICK TO YOUR GUNS!!!!!!and good luck!

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[djspy]

I was working through another problem with VZW and was getting the same "there's no notes on the account to back what you're saying" story until I talked to someone that told me "we record every single conversation so if they tell you they have no notes on the account tell them to listen to the recording".