Aside from locked phones and bootloaders, I don't see anything VZW does that comes close to qualifying as draconian or anti-consumer. I've always found their customer service to be excellent, and their pricing isn't that much more than the competition (a little better for some, a little worse for others). $5-$10 a month more is nothing for the superior service.
They invest more in their network and they charge more for their service. Basic business. People who like a service but really can't afford it always complain about the price, doesn't matter if it's cellphone, cable, internet or mp3's. Arguments about "it costs too much" are almost always based solely on one's wallet and little else to do with the real world.