Verizon confirms 1 in 1,000 of Droid X devices have defective screens

[wuyanks]

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Anyone have nightmares recently that the screen on your brand-new Droid X was flickering and banding into oblivion? Then you realize you're not dreaming at all; that you just dropped upwards of $600 on a phone, and after a few hours, you can't even get past the lockscreen. But instead of skirting the issue for a month and then holding a glamorous PowerPoint press conference, Verizon swiftly recognized that they shipped some defective Droid X devices. Furthermore, the Verizon rep did explain that the problem is not widespread at all; only 1 in 1000 devices should have these defective screens. And according to the quote, Motorola has already resolved the issue, and new Droid X shipments should not be delayed:

Verizon Wireless and Motorola are aware of a very small number of DROID X units that have experienced a flickering or banding display. Motorola has resolved the issue and is continuing to ship the phones. Any consumer who experiences a flickering or banding display should contact a Motorola customer support center or Verizon Wireless

If you have experienced this issue with your Droid X, make sure you let Verizon Wireless know as soon as possible, so you can get a replacement. And make sure you don't just settle for a free Bumper.

source: Engadget

 

[its.mike]

But can we get the free bumper and a new phone?

 

[SSHGuru]

Bumpers solve everything.

 

[pc747]

Just don't hold the phone that way....

 

[its.mike]

Wait, Can we get Sanjay Jha to hold a press conference and say it's not Motorola's fault that some screens have issues? He can even compare it the the yellow screened iPhone and make up things about HTC and Samsung.

 

[wakebrdr066]

Here is a video of it

[video=youtube;wCIw2QKMzoo]http://www.youtube.com/watch?v=wCIw2QKMzoo]YouTube - Droid X Screen Fade Defect[/video]

 

[Mclovin93]

Haha sucks for them

 

[erikfig]

Let me see if I go his straight? So you pay for a $600 new device so after a few days or meybe few hours when you reported defective, Versizon send you a refurbished unit?

That excactly why I dont believe the insurance on phones are worth.

 

[slowlypokin]

1 in 1000 have defective screens? How many did Motorola make?

 

[brandegy]

They actually send you a BRAND NEW unit. It is part of the worry free guarentee thing they have going. They charge you for the new phone to be sent out and once they get the old phone charges go bye bye. Yeah i have to go through this.

 

[johnomaz]

I have a feeling most companies will be doing the 'up and honest' thing and resolving things quickly because of Apple's debacle. Its nothing but good PR even for defective units.

 

[brandegy]

Atleast they are not telling us to hold it right or give us a cover to fix it.:icon_ banana:dancedroid

 

[Mbk]

Atleast VZW is admitting to the problem with the X, they aren't as honest when it comes to the random rebooting issue on many of their Devours. My daughter has a Devour and has now called VZW for a replacement a third time for the random rebooting issue... and they do send her a refurbished one.... at least this last time I got them to admit that they have contacted Motorola and confirmed that there 'might' be a problem with the Devours...lmao:dry:

 

[megawatz]

That's not a big deal. LGs phones had a 1:100 ration in defects, at least when I had my Scoop (AX260) and my enV Touch (VX11000). I had to go through 3 each.

Anyway, the margin for any phone thats being produced is about 80%. If you've read up on rooting and the how-to on overclocking, the reason why phones can't run with 1.2Ghz kernels is because of that margin. same thing with screens, if it's 1:1000, and they release 300,000 phones, 3000 of them are going to have that issue.

 

[liquidzoo]

That's not a big deal. LGs phones had a 1:100 ration in defects, at least when I had my Scoop (AX260) and my enV Touch (VX11000). I had to go through 3 each.

Anyway, the margin for any phone thats being produced is about 80%. If you've read up on rooting and the how-to on overclocking, the reason why phones can't run with 1.2Ghz kernels is because of that margin. same thing with screens, if it's 1:1000, and they release 300,000 phones, 3000 of them are going to have that issue.

300, not 3000.

300,000/1,000 = 300

Not a big deal at all.