Verizon Billing Issue

[tlarseth]

Okay, I called Verizon CSR today to have them notate my account that I will be making a payment tomorrow, Saturday, and when I did they told me that I missed a payment arrangement on the 24th, which is Wednesday. I never made a payment arangement with Verizon, and neither did my wife who is the account holder (I am an authorized person on account). Does anyone know of any issues Verizon is having with their system automatically putting this arangement in the system?

My bill was due the 11th of this month, and usually around the third week of the month if I missed the payment we get cut off, I was calling to let them know as soon as I head to town in the morning I will be making that payment, the CSR told me she couldn't do anything because of the missed payment, this is weird since the 24th is Wednesday, and I don't get paid until Friday night.

All this because they put me on cash only back in April/May. I never did understand why they put me in cash only, since I have never had a payment declined, I always paid with my debit card, and if I want to pay in cash my only option is to drive about 50-55 miles away to the closest store with a bill pay kiosk.

This happened last month as well, I wonder if there is some glitch in their system that did this, and this could be why they put me on cash only.

 

[Underscore_Hero]

Might want to double check your card company/bank and see if there's any odd activity or discrepancies. If it's all good, just talk with a supervisor with vzw, or go in-store and explain the situation.

 

[tlarseth]

Might want to double check your card company/bank and see if there's any odd activity or discrepancies. If it's all good, just talk with a supervisor with vzw, or go in-store and explain the situation.

Unfortunately about two weeks ago VZW changed their policy, once on Cash Only, you are stuck on it until the time expires for it, there has been no declined Verizon transactions through my bank, I talked to a VZW store about it, they told me I had to call Finantial Services for this issue, and then Finantial Services told me about the policy change, but they did tell me that if I update my plan to a tiered data plan then the cash only would be removed from my account.

Guess removing our ability to cheaply upgrade to try to get us off of unlimited isn't working, so they are trying something else.

It also sucks that because I just moved from Florida to North Carolina, if I want my number to be local for NC instead of FL, I would have to drop my unlimited, because of the process of switching markets would remove all features from my phone and once the unlimited is removed, it can't be added back on according to the CSR I talked with to try and do the MDN change. So I live in NC, but I am currently stuck on a FL number due to not wanting to be removed from unlimited because I use about 20ish GB of data because I watch a lot of Netflix and listen to Slacker Radio almost the whole time I am at work. I have noticed streaming one 20-30 minute anime episode on Netflix is about 250-300MB of data usage.

 

[SFGate]

Believe you are being handed a line of baloney over the number change situation. Yes, you are probably correct in that they are bending over backwards to come up with creative ways to force customers off their unlimited plans. I considered going back to them, but stories like this remind me why I left.

 

[jstafford1]

Believe you are being handed a line of baloney over the number change situation. Yes, you are probably correct in that they are bending over backwards to come up with creative ways to force customers off their unlimited plans. I considered going back to them, but stories like this remind me why I left.

I don't think so about the changing #s. When I moved to Ohio from FL that's how they did it. They pretty much cancel the old plan and start a new one. I think it'll change your contract date as well.

I'm not saying it was aliens...bit it was aliens.

 

[tlarseth]

I know about the changing numbers to a new local one from when I worked as a CSR with verizon. Basically what they do is if you move from one market to another, like with Florida to North Carolina, they cancel your account in Florida, then set you up on a new account in North Carolina, your contract date stays the same, the CSR's computer will not show this, account specialists get an automatic email to fix this when the change is submitted. This will remove all features from your phone in the switch, and they used to be able to add legacy plans back on, but as of this year they can no longer do this, you would have to move to a new current plan.

In my case, this would result in almost $100 extra on my phone bill each month, I have two phones with data (unlimited), and one standard phone (Intensity II).