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Unable to factory-reset tablet due to an error

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New Member
Greetings! And apologies in advance if this problem has already been solved, I couldn't find anything.

I am currently trying to reset (as in, wipe the data) a tablet of which I am unable to recover the password. I'm not sure of the android version it's running, but the tablet model is HUAWEI S10-231L.

Upon doing the correct reset procedure (in this case, holding the power button and both volume buttons for 10 seconds), the tablet shows a 3d android logo. A few seconds later, it will be replaced by a red FAIL message.

This is what it says under it, in yellow:

entry SDCARD upgrade...
sd_update_path =/sdcard/dload/update.app
update_type = 0
check_factory_mode succeed.
ERROR:update_package_exist, /sdcard/dload/update.app not mounted.
sdcard upgrade failed!
Please press the POWER key for 10 seconds to reboot.

What should I do? Thanks so much in advance!
 
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