[Solved] Google play store not opening

[newtodroidx]

Hello all, everyone I go to try and update or download a new app on the Google play store it says I have no connection and to retry. I hit the retry button and the same thing pops up. I have a solid signal whether it be 4g or wifi I have tried both and can't get it to work either way. I am lost. Any ideas would be greatly appreciated... Thanks in advance.

 

[ashisha]

Go to application manager, select Google play, clear cache, force stop. Now open app and your good to go

Sent from my SAMSUNG-SM-N900A using Tapatalk

 

[newtodroidx]

Thanks, but unfortunately that did not work...

 

[leeshor]

I normally would have suggested a restart after doing that but you could also try removing the account, restart then add the account back in again. Nothing lost doing that but you might need to readjust a few settings under the account.

 

[newtodroidx]

Okay so I deleted the account, added a new one and then restarted my phone still no luck. Thanks though.

 

[ashisha]

Just to know, you did clear data, defaults, cache, turn off and force stop. Restart

Sent from my SAMSUNG-SM-N900A using Tapatalk

 

[leeshor]

See if there is an option to uninstall updates in the app manager, for the Store! If so, go for it then restart the phone again.

 

[newtodroidx]

Nope still nothing, I cleared cache and data and forced stop and uninstalled updates and then restarted and still no connection.

 

[leeshor]

You're beginning to run out of options short of a factory reset.

 

[GoCliffGo05]

Did you clear data/cache in play store and play services?

Sent from my Moto X DE

 

[leeshor]

One more thing I just now remembered. Try clearing the cache from the Google Framework app.

 

[newtodroidx]

Thank you so much for all the information, it must have been the google framework that needed clearing because as soon as I did that Google play store started working. Thanks again!

 

[leeshor]

Fantastic. I pulled that out from issues in another forum from a long time ago. Glad I still have some brain matter that works.