I think it is systemic... reflective of the general malaise that has settled upon - Everybody.
Corporate America is Living the Life of the "entitled" - Verizon and Motorola and Google etc are no different.
Bills Go out and we pay them all the while basically saying, "Can you hear me now".
Answer: "Yea, sorta who cares - Pay your Bill". Rinse/Repeat.
The collective "We" have come to expect;
Politicians Lie, Corporations feign concern (sometimes), Tax Bills get paid (or else) and the band plays on....
Anyone seen my Cheerios ?