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Actually on the phone..... But if I were you, being bone stock and new to this sorta thing I might just take the phone back. Trying to do an SBF at this point might do more harm than good.
Actually, this probably won't work but its worth a shot. Try pulling the battery and letting it set for about a minute and then putting it back in.. Let me know what happens.
Complete SBF guide. If your not busy today maybe you can give it a shot... If you need your phone and you haven't modded it Verizon will more than likely replace it for you.
-Turn your phone off.
-Hold down "Home" and press "Power" until the Motorola logo appears.
-Release "Power" and continue to hold "Home" until an exclamation appears.
-Release "Home" and press the "Search" button once. Your phone will now enter recovery
Try this.. Im not sure the recovery is unlocked on this phone but if you can get into a stock recovery let me know..
If you can get into recovery it will be a scary looking screen with white letters (green with bootstrapper) try to find wipe data/cache and factory reset. The volume keys will be your up and down and the camera is your select button. A quick press of the power key will allow you to go back.