replacement screen(glass)

[larryzorz]

Was just at the Verizon store today in DC, said that they don't do the fifty dollar replacements anymore and that it was a company wide policy change since no one was buying the insurance..

 

[OfficeLinebacker]

What are these $50 replacements of which you speak?

I just followed up with the parts source which is commissioning the DROID front glass knockoff. He says the project is a go but the ETA is still up in the air. Trust me, the DROIDForums community will be the first to know once I can get the parts.

 

[WideBody]

larryzorz,

Well that's a first... I got lucky. Trust me, i doubt it will happen again.

I did specifically ask to speak to a manager. The manager made the decision after looking at my account. (I think the fact that I have never made a late payment in 9 years may have something to do with it, but what do I know)

I didn't even have to get grumpy. :-0

 

[missin44]

Having insurance and needing replacement parts are two separate issues. A manufacturer should stock spare parts. My old phone was a Blackberry, I cracked the screen. I didn't have insurance, but took it to my local Sprint store and they replaced it with a new screen it for $40. I didn't complain that Sprint sucked or Blackberry sucked, I paid my $40 and got a new screen. Seems Motorola and Verizon should do the same.

 

[JonERotn]

Motorola Service Timeframe

Does anybody know how long the Motorola service takes to replace the screen? I saw someone here said a month, but that sounds like hyperbole. If it's the only option...I've gone weeks with this cracked screen and it's getting old waiting for screens to become available to the market.

 

[WideBody]

As a suggestion, have you tried taking your phone to a verizon store? Ask to speak to the manager and explain you have tried for a month to get the phone repaired.

I did, and they overnighted me a replacement phone. I did NOT have insurance. But explain your frustration and the attempts you made to get it repaired.

This is a valid problem... Verizon is selling phones for which there are NO replacement parts. Imagine if Honda or Toyota were to do the same?

You should not be forced to by a replacement phone for a broken $10 piece of (gorilla) glass.

While Verizon is not responsible, they are endorsing a product which can not be repaired. Troll that I am, thinks it is a tad reprehensible.

Good Luck, and please keep us informed...

On a side note, I rooted, rom'ed, kerneled and overclocked my Droid... for fun... it was worth it. Been running at low voltage 900mhz/400mhz... with excellent battery life.

 

[OfficeLinebacker]

Does anybody know how long the Motorola service takes to replace the screen? I saw someone here said a month, but that sounds like hyperbole. If it's the only option...I've gone weeks with this cracked screen and it's getting old waiting for screens to become available to the market.

I've called around within the official Motorola repair network and the shops that would talk to me told me that the parts are out of stock internally to Motorola. So I think you're kind of at the mercy of Motorola's internal supply.

Believe me, I'm completely sick of this situation and I DON'T EVEN OWN ONE YET.

I am going to email my parts supply contact and see if I can get an update on an ETA for knockoff screens.

 

[wsidesoups]

repair

Does anybody know how long the Motorola service takes to replace the screen? I saw someone here said a month, but that sounds like hyperbole. If it's the only option...I've gone weeks with this cracked screen and it's getting old waiting for screens to become available to the market.

the turn around, if they get it right the first time, is a week. they charge $75 which is expensive if the glass only costs $10 which is the rumor, but its better than a cracked droid in your pocket.

Good luck,

 

[OfficeLinebacker]

We did it! We finally have the Motorola DROID glass digitizers coming in next week.

 

[bkfist]

I'm sorry this happened to you, however s*** happens, and that's why they have insurance policies (ps- if you had insurance, you'd still have to spend $50 to replace the phone anyways, so you're not saving a whole lot if you don't damage your phone in your 2 year contract period.)

Actually, the poster didn't say how long he's had the Droid, but if he's had it for 6 months, he would have already paid $36 for insurance, plus the $89 replacement fee. for a total of $125 already... So the price difference between with and with out insurance is only $25... The insurance is STILL a bad bargain, unless you are REALLY prone to damaging your phone... I see Craigslist entries all around my area for $200 Droids now. I'm sure a few of those are owners who don't have a clue that they are still under contract for them, or scams, but I helped a friend get one a few weeks ago, and everything was totally above-board.

From the Verizon web site:

• Advanced Devices**
  • $6.00 per month per covered device.
  • $89 non-refundable deductible per approved claim.
  • Equipment maximum limit: $1500 per completed claim.

 

[OfficeLinebacker]

I'm sorry this happened to you, however s*** happens, and that's why they have insurance policies (ps- if you had insurance, you'd still have to spend $50 to replace the phone anyways, so you're not saving a whole lot if you don't damage your phone in your 2 year contract period.)

Actually, the poster didn't say how long he's had the Droid, but if he's had it for 6 months, he would have already paid $36 for insurance, plus the $89 replacement fee. for a total of $125 already... So the price difference between with and with out insurance is only $25... The insurance is STILL a bad bargain, unless you are REALLY prone to damaging your phone... I see Craigslist entries all around my area for $200 Droids now. I'm sure a few of those are owners who don't have a clue that they are still under contract for them, or scams, but I helped a friend get one a few weeks ago, and everything was totally above-board.

From the Verizon web site:

• Advanced Devices**
  • $6.00 per month per covered device.
  • $89 non-refundable deductible per approved claim.
  • Equipment maximum limit: $1500 per completed claim.

Excellent point. With insurance premiums and deductibles so high, sometimes it makes sense to just pay for repairs outright every six months or so and you're STILL ahead of the game. I should probably start a cell phone insurance company!

 

[Landshark72]

We did it! We finally have the Motorola DROID glass digitizers coming in next week.

Does this mean you have access to the glass and know how to replace it?

Will you be selling the glass for owners to do their own repairs?

I just broke mine 2 days ago and would love to get it fixed ASAP.

thanks
Joel

 

[OfficeLinebacker]

We did it! We finally have the Motorola DROID glass digitizers coming in next week.

Does this mean you have access to the glass and know how to replace it?

Will you be selling the glass for owners to do their own repairs?

I just broke mine 2 days ago and would love to get it fixed ASAP.

thanks
Joel

You know we would prefer to do the glass repair ourselves, but I think I could make an exception as far as selling glass to people on here. However in order to not appear to be too blatant about promoting this on here, let's take it to PM or maybe we can do some kind of group buy promotion.

 

[richjacksonkc]

...if he's had it for 6 months, he would have already paid $36 for insurance, plus the $89 replacement fee. for a total of $125 already... So the price difference between with and with out insurance is only $25... The insurance is STILL a bad bargain..

You could look at it that way, or you could compare it to my scenario:

Just last week I lost my Droid, and I DO have insurance.. I've had it since November so I've paid between 42-48 in insurance premiums, and I had to pay a $50 deductible (not sure if it was b/c I grandfathered into the insurance plan or b/c I have a high value account or what, anyway..) so I'm out roughly a total of $100 for a new phone, however, they also sent me a new charger which I didn't need, a new sd card, which I also didn't need, and I was able to sell these on craigslist for a total of about 25$. So I'm back down to a 75$ cost. Now, in October/November I'll be upgrading my phone and selling this 'slightly used' Droid for 150-300 on Ebay (depending on the value at that time) paying for the rest of my replacement cost, plust part of the cost of an upgrade. Overall I come out ahead...

unless you end up never using it, virtually every time the insurance is a good choice, especially when you're talking about a $500 device.. you don't normally insure your GPS, Digital Camera, Computer, HDTV, etc. as the poster previously mentioned but you are also not carrying those devices with you everywhere...

 

[OfficeLinebacker]

You could look at it that way, or you could compare it to my scenario:

Just last week I lost my Droid, and I DO have insurance.. I've had it since November so I've paid between 42-48 in insurance premiums, and I had to pay a $50 deductible (not sure if it was b/c I grandfathered into the insurance plan or b/c I have a high value account or what, anyway..) so I'm out roughly a total of $100 for a new phone, however, they also sent me a new charger which I didn't need, a new sd card, which I also didn't need, and I was able to sell these on craigslist for a total of about 25$. So I'm back down to a 75$ cost. Now, in October/November I'll be upgrading my phone and selling this 'slightly used' Droid for 150-300 on Ebay (depending on the value at that time) paying for the rest of my replacement cost, plust part of the cost of an upgrade. Overall I come out ahead...

unless you end up never using it, virtually every time the insurance is a good choice, especially when you're talking about a $500 device.. you don't normally insure your GPS, Digital Camera, Computer, HDTV, etc. as the poster previously mentioned but you are also not carrying those devices with you everywhere...

To me insurance is more for total loss like dropping in water, losing it in a cab, or having it stolen. Total replacement of the device makes sense, it's repairable damage claims that maybe aren't dealt with well in the cell phone insurance world.