Phone locked after too many incorrect PINs - Google account not signing in...Help?

[ajmckerihen]

Alright, so here's the story. My buddy took my phone and tried to guess the passcode lock. Long story short, he entered incorrect PINs too many times and the phone is now locked. It says to sign in with my google account to unlock the phone. I enter my email and password. And it's saying I entered it wrong. I've made sure that the email and password I'm putting in are right, and there NO way someone changed my password on my google account. No capslock, nothing that shouldn't be there. I've rebooted the phone a few times, and tried everything I can think of.

What can I do?

 

[Wopback]

OUCH!!!! this happened to me too......I hate to tell you but.....factory reset time....

Sent from my Chuck Norris approved Droid RAZR

 

[ajmckerihen]

OUCH!!!! this happened to me too......I hate to tell you but.....factory reset time....

Sent from my Chuck Norris approved Droid RAZR

And how do I do that?
Luckily I did backed up my phone just a couple days ago on my computer, so I hopefully shouldn't lose too much stuff.....:/

 

[Wopback]

My bad.....I just thoroughly read it, so your phone is locked? Or email? If its phone, I'm sorry buddy don't know....call tech support

Sent from my Chuck Norris approved Droid RAZR

 

[ajmckerihen]

My bad.....I just thoroughly read it, so your phone is locked? Or email? If its phone, I'm sorry buddy don't know....call tech support

Sent from my Chuck Norris approved Droid RAZR

The phone is locked because of too many incorrect PINs entered. So it's asking me to sign in with my google account. However when I enter my email and password it's saying it's incorrect..

 

[wicked]

Your best bet is to take it in to Verizon.

 

[brad92]

He can't access stock recovery like on other phones to do a data wipe? I don't know much about the RAZT

X

 

[ajmckerihen]

Thanks for the replies everyone.

I got it working. I ended up just resetting my google password from my computer, then rebooted my phone, entered my new password and it seemed to work. So either google screwed up, or I'm an idiot and was entering the wrong password all along....Whichever it is, I'm just happy my phone is working again

 

[wicked]

Glad you got it sorted out. :biggrin:

 

[SallyC]

Thanks for posting the solution. Hopefully no one else has the problem but if they do at least now they have something to try.

I think your buddy should buy you dinner for putting you through this.

 

[rommelpodium21]

I have the problem with your phone but this time pattern unlock and also tried reset the password in the google account ang rebooted also my phone but its not working i think factory reset but i dont know how to contact them?