Phone frozen

[ChrisRobt]

For no obvious reason, my relatively new Samsung Stratosphere has frozen; is there a reset button anywhere? I cannot turn it off; it is frozen on a text message screen

 

[FoxKat]

First try a battery pull for 20 seconds.

If that doesn't work, then try the following:



Long press the Power button.
Select Restart.

If that doesn't work, you'll need to do a full Factory restore.
Here's how to reset your Samsung Stratosphere

Factory reset
-From the Home Screen, tap Settings
-then scroll to and then select Privacy
-then scroll to and select Factory Data Reset
-then select Reset Phone
-then select Erase Everything

Hard Reset
You can either type and enter this code *2767*3855# or do a button combination below if the Samsung Stratosphere experience hang problem like just stuck on the start up.

[h=3]Using Hardware Buttons[/h]1. Close the keyboard and power off the device.
2. Press and hold the Power, Volume Up and Volume Down buttons at the same time.

​

3. The device will power on. When you see the Samsung logo appear on the screen, release only thePower button, but continue to hold Volume Up and Volume Down.
4. A menu should appear. Release all buttons then use the Volume Down key to highlight wipe data / factory reset. Use the Home button to select it.
5. Press Volume Up to confirm your selection.
6. The reset will take a few minutes, then you will be prompted for further action. Select the reboot system now option and you have completed the hard reset of the Verizon Samsung Stratosphere.

 

[ChrisRobt]

Frozen phone

Thanks for the quick reply; the battery pull would have been theonly answer as I could not access the home screen (or any screen other than the text one the phone was frozen on). For unknown reasons, the phone unfroze after about 2 hours; I will remember the battery pull if it happens again

Christine

 

[acejavelin]

I would recommend backing up all your data and doing a factory reset, especially if you just got the OTA update.