Non-gmail account and file attachment issues

[droider29]

I have 2 email accounts, 1 gmail and 1 work. My work account is a non-gmail account. I can not oppen pdf files, .doc files or any type of document with my work account. My gmail account I can open files. What is going on and how can I fix this? I have called motorola and they said that it is just a known thing it doesn't work, but I don't buy it. Help?

 

[bbcrackman]

You can download Docs2go, the base version will allow you to open Doc and Xls files and the Premium version allows you to open edit and create Docs,Xls, Power Points and view PDFs. Also quick office allows you to view docs and xls files. It just depends on what you need the program to do. Right now the Premium versions of D2G is on sale for 10.00

 

[droider29]

Yeah I know I can use that, but I hafta save the file to my phone then open it... i cant just click open attachment it says "fetching data..." and then it says file cant be displayed. In gmail I can use that office program it gives me the option but not the regular email program.

 

[bbcrackman]

You dont have to download the file to open it using D2G. It will open right from the email. I use it everyday, works great for all my files.

 

[droider29]

You dont have to download the file to open it using D2G. It will open right from the email. I use it everyday, works great for all my files.

really any settings u changed mine doesnt have an option to do that i just can select open and it wont open

 

[bbcrackman]

You dont have to download the file to open it using D2G. It will open right from the email. I use it everyday, works great for all my files.

really any settings u changed mine doesnt have an option to do that i just can select open and it wont open

I did not change any settings. Downloaded the app and it allows me to open the attachment. I scroll to the bottom of the email where all the attachments are and choose open in the attachment and wala.

 

[droider29]

hmm really? any other suggestions? ur using the demo or full version? i only have the demo maybe thats why?

 

[bbcrackman]

hmm really? any other suggestions? ur using the demo or full version? i only have the demo maybe thats why?

I am using the full version, but up until today I was using the trial version and had no issues opening from the email. Let me see what I can come up with for ya.

 

[Droids]

Seems the Droid has some built in file viewers since I can view (but not save) Office (and pdf) documents without 3rd party apps.

 

[bbcrackman]

Seems the Droid has some built in file viewers since I can view (but not save) Office (and pdf) documents without 3rd party apps.

Yes the Droid does have a built in document xls and pdf viewer. But Quick office is just a viewer. If any editing is needed you would need a third party app such as D2G which enables the user to do all.

 

[droider29]

Yeah QuickOffice opens for me ONLY in gmail email not the other email account. Just to reiterate, I can click open andthen it says fetching data... then "file can not be displayed." I have reinstalled the demo too. This is rediculous, I may have to exchange this phone at verizon this is aggravating me to no end.

 

[joewinograd]

Droider29,
I had the same results as you -- cannot open attachments in the standard Droid email app, not even with the full version of DocumentsToGo (I doubt that bbcrackman is doing it with the non-Gmail email app -- if he/she is, I'd love to know how). But the answer for me was to to stop using the built-in email app and start using K9. Not being able to view attachments in a non-Gmail account was a show-stopper/deal-killer for me -- the Droid was going back! Fortunately, K9 solves the problem. K9 is an experimental fork of the core Android POP/IMAP email client (free download available in the Android Market -- shows up as the only app when you search for K9). I installed it and set it up with two private domain (non-Gmail) email accounts -- works great! On each attachment, there's an Open button and a Save button. The Open button launches whatever viewer you have, such as the built-in Quickoffice or the far superior DocumentsToGo. The Save button puts it on the SD card. It doesn't give you a choice of folder (it puts the file in the root of the SD card), but I can live with that. You can then pull it up from the SD card with a file manager (like Astro or ES) and load it with Quickoffice, DocsToGo, etc. -- very nice! Regards, Joe

 

[Larry Hess]

Exchange by Touchdown is also an application that might help but it is not free

 

[joewinograd]

I looked at Touchdown a while ago, but as far as I could tell at the time, it was only for Exchange Servers, which I don't have. I do use Outlook, but not on an Exchange Server. Pity that NitroDesk doesn't have a version of Touchdown for non-Exchange Servers, because it looks very good.