Lets find out. I figure if one person calls they will treat it as an isolated issue but if all those having issues call we can get a solution. With new technology there will be issues but with carriers charging a premium for their service customers have the right to expect a superior network. Verizon has been at the forefront of providing network coverage compared to their competition but we are in a new era and some of us are coming toward a cross road, especially with the economic situation, where we are analyzing every dollar we spend and asking is this product/service worth my dollar.
I personally believe vzw has the infrastructure in place to have the superior network. But many of us are running into a similar issue where I data just drop out of no where. When I had my rezound and thunderbolt it would just stick on 3g and would take awhile to get lte back (most of the time I would have to turn airplane mode on/off to get lte back). Ice cream sandwich handles the signals differently in that it separates the two, I believe this is why on ics the data just drop off instead of dropping to 3g (this is my theory). My theory in why data drops off is a result of the way vzw choose to authenticate on their network, meaning its designed to kick off the device automatically and reconnect so it can ensure the device on the network belongs on it. I can not prove that so that is why it is a theory. I do know it is happening to enough people that I want to look into it. And at 100+ a month for service and me planning on extending in September I want to know why my data drops off. So here is what I am going to do and I ask you guys who are having issues to join me.
1) Call verizon tech support and open a ticket. They are going to want to know exact locations of when and where this is happening.
2) Log every time it happens and note the time, location, and what you were doing. Make sure you give that info to vzw (I dont have time to call them every day but I will call them once a week with it).
3) (optional) note the tech you spoke to so when you call back with info about more drops you can let them know the times you called and who you spoke to.
Those who know me knows I am not going to just continue to complain about a problem over and over again. I believe in the "grab the bull by the horns" mentality in that if I do not like what is happening do something about it. Hopefully us uniting to bring to light a potential problem will result in change. So spread the word to any one else having the same issues.
I personally believe vzw has the infrastructure in place to have the superior network. But many of us are running into a similar issue where I data just drop out of no where. When I had my rezound and thunderbolt it would just stick on 3g and would take awhile to get lte back (most of the time I would have to turn airplane mode on/off to get lte back). Ice cream sandwich handles the signals differently in that it separates the two, I believe this is why on ics the data just drop off instead of dropping to 3g (this is my theory). My theory in why data drops off is a result of the way vzw choose to authenticate on their network, meaning its designed to kick off the device automatically and reconnect so it can ensure the device on the network belongs on it. I can not prove that so that is why it is a theory. I do know it is happening to enough people that I want to look into it. And at 100+ a month for service and me planning on extending in September I want to know why my data drops off. So here is what I am going to do and I ask you guys who are having issues to join me.
1) Call verizon tech support and open a ticket. They are going to want to know exact locations of when and where this is happening.
2) Log every time it happens and note the time, location, and what you were doing. Make sure you give that info to vzw (I dont have time to call them every day but I will call them once a week with it).
3) (optional) note the tech you spoke to so when you call back with info about more drops you can let them know the times you called and who you spoke to.
Those who know me knows I am not going to just continue to complain about a problem over and over again. I believe in the "grab the bull by the horns" mentality in that if I do not like what is happening do something about it. Hopefully us uniting to bring to light a potential problem will result in change. So spread the word to any one else having the same issues.
