Here's a story for ya'll while I'm patiently waiting to be able to say "I got it too!!" The other day I downloaded an app that mimicked windows XP. I played with it a bit, decided it would be cool on a tablet, but too small for a smartphone, and closed it. Fast forward to today. Someone said they talked to a verizon rep and was told that turning off the cell phone occasionally might help. I said to myself "That's about the stupidest thing I've ever heard!!" as I was selecting "Power Off", like a lemming taking that last step off a cliff. It powers back up, straight to a windows screen. The windows screen(APP) works fine, and I think no problem, force close. Problem was the firm buttons don't work, no way to get to manage apps. So here I sat, trying to select icons the size of pinheads to navigate the app to "manage apps". After about 10 very anxious minutes and many attempts to select the correct pinhead sized icons, I finally was able to close the app, restart the phone, and all was well. Lesson learned to say the least. Lesson was "add restart phone to list of actions to perform when adding new apps. Come to think of it, I think it was a "beta" to boot.