I am in this situation too. NE2 is due in August, but the Verizon website shows me eligible for an upgrade at the discount price. I am the primary on a family plan. However, BB would not count me as eligible. They said I needed to wait till August, or order it through Verizon when it is available there. They were nice about it. But it was a no go for me.[/QUOTE
I think the rep misinformed you. I know back when the D1 came out this is how I got it. I went to BB and using a Dell.com ad was able to get BB to price match my D1 and bought it and was only 1 year in on a two year family plan. Before I did this I already talked to Wirefly and they were offering the same, but I just wanted to get from a local store. I do remember at that time there was some people doing the same and were told that they couldn't because the rep just was informed enough to know how to work the system.
So unless they have changed they should have direct access to Verizon system. Like if you went to a Verizon retailer over a corp store. BB has the same system. So if you have another BB I would check them out, or if you got spare time try talking to a different rep or cell phone dept manager. Good luck. I am personally waiting for it to hit the store so I can just charge it to my cell bill and worry about the cost later..