Bionic Turns off by itself? What is VZ plan to change phone for a new Bionic?

xxnonamexx

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I noticed 3 times already since I had my phone it turns off by itself and I can only turn it back on by pulling t he battery out and putting it back in. What is VZ policy on swapping it for a new phone? Thanks
 

LewD1

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You have 14 days to exchange from the place you got the phone from. I would swap it out and get a different one.
 

mach330

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if i got mine at costco. after the 14 days and i want to have an exchange or any type of fixes, I always have to go to costco?
 

tjk629

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To OP: You have a warranty with verizon. If you have issues with it (I think for a year) you can go into a corp store and have it exchanged for another Bionic. IF you are unpleased with your Bionic and want to exchange it for a different model. You have 14 days from the date of purchase. Just remember that you will need to pay a restocking fee.

To mach330: Yes. You bought the phone from Costco so any returns with the phone would go through them.
 

LewD1

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if i got mine at costco. after the 14 days and i want to have an exchange or any type of fixes, I always have to go to costco?
I believe Costco has a 30 day return policy. Anything out of the return/exchange date is handled through VZW warranty center - where more than likely it will be a refurbished phone sent out as a replacement.
 

rawveeda

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I noticed 3 times already since I had my phone it turns off by itself and I can only turn it back on by pulling t he battery out and putting it back in. What is VZ policy on swapping it for a new phone? Thanks

I have had my bionic since this past thursday (4 days) and today mine just did that at work.
 

brandon9559

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Within 14 days VZW will swap out in store. After that you are mailed a refurbished one.

Sent from my DROID BIONIC using DroidForums
 

jayrod718

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Mine did this once when I got it in launch day. I googled and found atrix users have the same issue and turning the battery data mode to performance mode fixes it, i haven't had this issues since and it beenalmost 2 weeks.

Sent from my DROID BIONIC using DroidForums
 

mach330

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Mine did this once when I got it in launch day. I googled and found atrix users have the same issue and turning the battery data mode to performance mode fixes it, i haven't had this issues since and it beenalmost 2 weeks.

Sent from my DROID BIONIC using DroidForums

how's your battery since? did it change once you change to performance mode?
 

JiriJ

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I have the same issue - Bionic is turning OFF and ON in the middle of the application - to MOTOROLA logo and resets itself to DROID - at least ONE Minute wait.
How I change (new to Bionic) to the performance mode?
P.S. I was thinking that reason could be automatic switching from 4G mode to strong 4G mode signal.
 

tjk629

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I have the same issue - Bionic is turning OFF and ON in the middle of the application - to MOTOROLA logo and resets itself to DROID - at least ONE Minute wait.
How I change (new to Bionic) to the performance mode?
P.S. I was thinking that reason could be automatic switching from 4G mode to strong 4G mode signal.

Settings > Battery & Data Manger > Battery Mode

By default it's set to Nighttime saver.

Curious. What apps are you running that make it restart?
 

sajgel

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Within 14 days VZW will swap out in store. After that you are mailed a refurbished one.

Sent from my DROID BIONIC using DroidForums


VZW corporate stores will do the 14 day in-house swaps only if you purchased the device from a Corporate store. If you bought
the phone from another retail, you would have to go thru them for 14 day swap.
 

JiriJ

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It is Verizon WIRELESS phone - talking to other phone in Seattle. Set to 3G ONLY - older phone is showing 4 bars - new Android (3G) - one bar ONLY.
Could it be that some application is pre-empting the call? I did not install anything - eliminated switching to 4G. How comes that 5 year old Motorola simple phone worked better than new GIZMO? Well have one week to return ...
 

brandon9559

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VZW corporate stores will do the 14 day in-house swaps only if you purchased the device from a Corporate store. If you bought
the phone from another retail, you would have to go thru them for 14 day swap.

Isn't that what I said?

Sent from my DROID BIONIC using DroidForums
 
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