- Oct 6, 2011
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Yesterday we celebrated one of the merriest days of the year, Christmas! For most this day is spent opening gifts, eating good food, spending time with family, and remembering the birth of Christ. For a few of us this becomes the day when we are expected to fix the gadgets of all the family! Most of you reading articles on this site can really relate to the latter.
This year we were all gathering together at my house for Pizza and a movie on Christmas eve. It was discovered that my wife's 85 year old grandmother had forgotten her pin and was locked out of her phone. No worries I can just wipe the phone with itunes I said. 3 hours later after the appropriate 3GB file was downloaded and the phone had been wiped we went to set up the device to realize that Apple had an authorization lock on the phone. No big deal, all we would have to do is enter the icloud username and password. As it would turn out our 86 year old grandmother didn't have the slightest clue as to what the icould information was and who would no one uses their icloud account on a regular basis.
We called the family members who set up the icloud account and of course they couldn't remember the information either. No worries we'll just call Apple I said. A few hours into talking with Apple we were informed that we would need to call back in 8 hours as there was currently a security lock on the account. The next day we called and they needed to verify the identity of our Grandmother. This would require answering a few security questions. Of course we got all of those wrong. They put us back on hold for another 2 hours for a manager. They hung up on us. My wife's grandmother is still locked out of her iphone!
Can anyone else relate? Share your Christmas "Tech Support" horror stories below. At least maybe we can all get a laugh out of your pain!