Verizon Stores,,,,, Hmmm

[CaptainSS]

Amazing to me How the "climate" has changed. I feel they are almost confrontational.
Went into a "Premier Retailer" code for Not a corporate store thinking well maybe these guys will be more motivated.
It was on an issue with my $25 screen protector that won't stay where I put it (on my phone's screen)
She told me to "Take it back to the store I bought it or call the company that made it and ask for a new one" this after she sat there picking at it with her fingernail for 5 minutes like she just discovered a dinosaur egg.
I didn't go back to the store "I bought it at" because they had a 1 1/2 hour wait to be seen and the other company store acted like I was there to rape and pillage their cheerleaders.
I realize it's "the Holidays" already and retail is stressful but really?
What sucks is, it's competition in reverse. It used to be competition raised the bar and the consumer benefited but at some point the pendulum swung the other way and now the competition basically says, 'Good luck finding a better situation than you have here - We are ALL just as Bad".

Sad.

 

[24c]

I am old, and each and every day I find myself having to lower the bar of expectations when dealing with companies. IMO, the way most companies treat customers borders on criminal, except for those that actually are with their hidden charges etc. We have become a society of "gadget addictions" and the companies are the dealers.

I am fortunate I have a privately owned VZW store withing walking distance, deal with them face to face, and been very happy with my MAXX HD > Turbo transaction.

End of old guy rant...

 

[tech_head]

Take it back and get a refund. Go to eBay and but five glass protectors for the same money.

I only buy mine on eBay and I have never had any issue. As a matter of fact, I have fewer issues with my eBay glass protectors than those that bought via Verizon.

Sent from my VS985 4G using Tapatalk

 

[CaptainSS]

I am old, and each and every day I find myself having to lower the bar of expectations when dealing with companies. IMO, the way most companies treat customers borders on criminal, except for those that actually are with their hidden charges etc. We have become a society of "gadget addictions" and the companies are the dealers.

I am fortunate I have a privately owned VZW store withing walking distance, deal with them face to face, and been very happy with my MAXX HD > Turbo transaction.

End of old guy rant...

Hey "Us" Old Guys have to stick together - Who else can we say, "When you go to the store can you pick me up some diapers".
Some requests, in life, are separated by about 60 years I guess.

 

[PowrDroid]

In my daily dealings with vendors and suppliers I thought UPS or Comcast had the most efficient "customer avoidance system", but after dealing with Verizon across three platforms--in store, on phone, and live chat online--Verizon gets the crown.

 

[scottysize]

Walked into a VZW Corporate store a few weeks ago. I was the first one through the door. The lady took my name and I had to wait 5 minutes for someone to help me. Keep in mind, I was the first person through the door...

 

[mountainbikermark]

Walked into a VZW Corporate store a few weeks ago. I was the first one through the door. The lady took my name and I had to wait 5 minutes for someone to help me. Keep in mind, I was the first person through the door...

I guess it took that long for them to get to the short straw for the rep that was going to have to wait on you?

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[bsweetness]

Most authorized retailers only care about two things - signing people up for new contracts and selling accessories. Those are pretty much the only ways they make money. Spending time to actually help customers with issues like yours is seen as a waste of time for them because it's not going to make them money.

I avoid authorized retailers like the plague. If I have to go into a physical Verizon store, I always go to a corporate store. They're far more likely to help with random things than an authorized retailer because that's part of the reason they're there. And if the service is poor, there are ways of filing a complaint higher up the chain of command.

 

[CaptainSS]

Agreed. Guess how they cost themselves a lot of money however, IF they had helped me - I would have gone back and that would have been "my Store"
Now, I will NEVER go there and anyone I can tell will hear about them. No wonder thr lot was empty.
Most businesses that go out of business - deserve to go out of business because of issues just like this. She was way more interested in what she had going on at her computer, barely looked up.
Judging by her "vibe" I'd say she was the owner too.

 

[24c]

I agree with comments here, but in all fairness, I don't think Verizon is alone with this poor behavior. Comcast is supposed to be the most hated company in America. My Provider, COX, seems to go out of their way to hire pathological liars and I dread every contact with them.

 

[Ollie]

That's one thing I will give AT&T. No matter which store I walk into they have always been very helpful. I always read the opposite of that online and am thankful that I don't experience that sort of behaviour.

 

[CaptainSS]

That is indeed true 24c.... Unfortunately Crappy service if approached by American Businesses as a misery loves company approach we are on a collision course with the Bottom.

 

[CaptainSS]

I wanted to get to an update post now that I am home. I DID get back to the Verizon store (same one that was a 1 1/2 hour wait yesterday) and they were very nice/very accomodating. New screen protector, they installed it and as of now it is perfect.
They even asked me to please take the time to score my experience if called by Verizon and asked. I will do so happily.
I call it the way I see it and the experience (today) was a good one.

 

[Ollie]

Too bad you had to drive that far to get it.

 

[CaptainSS]

Too bad you had to drive that far to get it.

Two hour round trip for a $25 screen protector. I guess I am a sucker for principle because it cost as much to settle the matter as it would have to just buy another one.