So Verizon has once again proven to suck at customer service. Longggggg story short, I was sent an Incredible 2 as a replacement for a defective device, and they are trying to tell me they never received it. Even though we had been told it had, then hadn't, then had, etc... When I have sent back 4 previous defective devices and know what I'm doing. They're telling me to either find it and send it back, pay the $600, send back the phone I have now, or switch service, when my family has been loyal customers for over 20 years. I think what has happened was either it's been lost in the mail or it was stolen from the mailbox.
So anyways, it looks like I'm going to have to send my Incredible 2 back to them, but the problem is that it's rooted. I've read that rooting voids your warranty, however, I'm not getting another phone from them under warranty since they're taking it as payment, and I'm not buying another phone from them because I'll likely use a friend's old one for a while. So my question is if it needs to be unrooted because I'm not getting another phone under warranty, and I know they'll be able to unroot it themselves.
If I DO need to unroot it though, I need to know how to unroot and get back to COMPLETE stock ROM, because I accidentally deleted the backup I made before I downloaded a custom one.
So anyways, it looks like I'm going to have to send my Incredible 2 back to them, but the problem is that it's rooted. I've read that rooting voids your warranty, however, I'm not getting another phone from them under warranty since they're taking it as payment, and I'm not buying another phone from them because I'll likely use a friend's old one for a while. So my question is if it needs to be unrooted because I'm not getting another phone under warranty, and I know they'll be able to unroot it themselves.
If I DO need to unroot it though, I need to know how to unroot and get back to COMPLETE stock ROM, because I accidentally deleted the backup I made before I downloaded a custom one.
