Well, in their defense, you are talking about features of the device itself. Nothing really to do with their network or issues they can resolve. It would be considered off-topic. However, the better way to handle that would be to let you post it and then refer you to the manufacturer for feature requests.
I suppose some like an LED and others do not. My Samsung work phone has the standard LED. Now that I have become used to Moto's Active Display I can't stand the flashing LED on my work phone.