Unable to Access Samsung Pass after N960USQ1ARL1 Update.

[hammerhead13]

I am unable to go to Samsung Pass to make any changes after the N960USQ1ARL1 Update I did on 1/8/2019 @ 9:09PM EST. I had no Issues Prior. I get a Pop Up "Your phone has been rooted. Samsung Pass can not be used on rooted Phones for security reasons." I NEVER Rooted this Phone. Under Phone Status it shows "Official". I have a Note 9 SM-N960U from Verizon Wireless. Has anyone else have this happen?

 

[Sajo]

365 views and no responses? My, how times have changed. Hopefully someone, another Samsung owner, has something to contribute.

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[hammerhead13]

After this took out S-Health too, I gave up. No help could not resolve the issue so I backed up my device and did an FDR. After the Wipe my Note 9 is working normally. Other than the Samsung+ App still thinking my phone is a Note8 its working perfect.

 

[TisMyDroid]

Wow, that's is very odd. Hardly anyone roots their phones anymore. My only suggestion would have been to do exactly what you did; an fdr. Hopefully the next update will recognize your phone as a N9 again.

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