Text Messaging Issues

[Bhowell]

I am having issues sending out text messages and receiving them. The phone will reject every 3rd or 4th message and then I have to resend. Incoming texts are even worse, I have to wait hours to receive texts. If you dial *228 option 2, it will manually pull them in. Basically, the texts will come in every time you make an outgoing phone call. I have had to do this since I got the phone on the 15th.

 

[ncnickels]

I'm having the same issue. I have a trouble ticket in after speaking with customer service reps 5 times, taking the phone to the store once, and having it wiped three times. Still not working. Waiting to hear back about the trouble ticket, but it's probably a hardware issue, not the network.

 

[yoshie34]

I'm having the same issue. I've spent a great deal of time with Verizon support and they don't return calls and can't give any answer. Only, "we're working on it". I hope they get this issue resolved soon, it's getting old really quick.

 

[Snagem]

Texts not received without active call

I also purchased the phone on the 15th and have had the same issue, only receive majority of texts when call is active... I happen to be in an extended network, are you??
*228 doesn't make the problem any better for me other than bringing in my texts like an active call does...

I'm frustrated!!

 

[Droid DOES!!]

I am having issues sending out text messages and receiving them. The phone will reject every 3rd or 4th message and then I have to resend. Incoming texts are even worse, I have to wait hours to receive texts. If you dial *228 option 2, it will manually pull them in. Basically, the texts will come in every time you make an outgoing phone call. I have had to do this since I got the phone on the 15th.

As a rep for Verizon, I apologize for the trouble you're having and yes, its a known issue with the X and the Ally. Its a baseband issue as those models have different ones than others do. There's an update coming...SOON to fix the issue!