Run, do not walk away! My husband just returned this phone to Best Buy on Friday after having it for 6 days. He has texted every day since Friday how much he is glad to have his old basic Env Touch back.
The phone had everything he wanted:decent size screen, decent sized keys for his bigger fingers, and NO ridiculous data pkg required. (personally I enjoy having the latest toys w/my unlimited data)
From the very first day of use it would alternate dialing the Verizon "app" and trying to open the browser and dialing voicemail. With the screen "locked". Several text messages were never received and sometimes he sounded like he was standing away from the phone though he heard us perfectly fine.
It was only after the 3 or 4th day we looked up numerous reviews that said the same stuff about dialing with the screen locked. The interface is...something ya might find on a kids toy phone.
But don't take my word for it. Check multiple sites and read reviews before purchasing.
Sent from rooted D3