Welcome to your newest obsession, jbranch! Glad you've decided to join us here on the forum! Now for volume. Touch the Menu soft key on the edge of the case at the bottom of your Droid (four lines), thren go into Settings > Sounds & display. In there you'll find the settings for ringer volume and phone volume, etc. See if adjusting those settings might help. Also are you using a bluetooth headset? Once that's paired, be sure the volume is up on that as well... Hope that help! Enjoy that new toy!