Motorola is on top of things

[shamus]

If only all chat support people were like this. The world would seriously be a better place:icon_ banana:

Sebastian B. (Listening)

​

Chat Dialog

Sebastian B.: Hi, my name is Sebastian B.. How may I help you?

Shamus: Hey I have a couple quick questions.

Sebastian B.: Ok.

Shamus: First I bought a Droid a few weeks ago from Verizon and I'm having problems with the battery door. It seems like it''s not very secure and actually falls off occasionally.

Shamus: And my second questions. I have a Motopure H12 bluetooth and I lost the earbud. I was wondering if there was somewhere I could purchase replacements.

Sebastian B.: Ok. In order to asssit you, we can send you a battery door and the ear buds for the H12 at no charge.

Shamus: Wow

Sebastian B.: Please reply with your address.

Shamus: address

Shamus: address

Shamus: address

Sebastian B.: Ok. Please hold a few minutes.

Shamus: OK

Sebastian B.: Your order number is: 88551217627624. It will take 3 to 5 business days to arrive.

Shamus: Thanks alot. Happy Holidays!

Sebastian B.: Thank you for your time!! Happy Holidays for you too!!

 

[eliassami5]

yes they are, i messaged them about my battery door also and they sent me a free one

 

[shamus]

Yeah I had heard about them. I wasn't expecting a freebie earbud replacement though.

 

[HUFFDROID]

Where did this chat take place?

 

[shamus]

Motorola.com

 

[HUFFDROID]

Thanks Shamus.

 

[Hooblaim]

Thanks now I know where to go on replacements thanks so much.

 

[imiller913]

WOW that is great

 

[JessiesGirl]

Thanks for sharing that! Good to know that they are so responsive if I ever have a problem!

 

[Martin030908]

Always nice to see when customer service is still alive and kicking!

 

[SSHGuru]

My new battery door from them works great.

 

[cereal killer]

thats awesome and that is support.

I'm glad Moto got my money.

One of the many reasons I left RIM was because of their poor craftmanship and no support.

Bad trackball? too bad. Battery door falling off? Too bad

I'll support corporations like Moto and feel good doing so.

 

[GThree]

That's pretty sweet!!!

Why don't you have a case though? Kind of helps if you drop it, and you don't have to worry about the battery door... Just curious..

 

[Sweet Daddy]

Always nice to see when customer service is still alive and kicking!

If only this type of CS was universal! Great story!

 

[jmacal83]

WOW...i didnt know MOTO chat support was so nice and giving