Editor in Chief
- Dec 30, 2010
- Reaction score
- Austin, TX
Amazon has been pretty good about giving customers a refunded difference if a product they just bought drops in price within a short time of their purchase. That will no longer be the case. Amazon will stop offering customers a refunded price difference if there happens to be a price drop on it after purchase. The only exception to this is TVs.
According to Amazon, they technically aren't stopping their policy, they are in fact simply enforcing what was already in place. Amazon claims that they only ever had that policy on TVs, but their customer support personnel where simply extra generous with doling it out to other products if customers contacted them and complained. From now on, Amazon will simply be using the refund option strictly with TVs only as their original policy dictated.
Insider speculation suggests the likely reason Amazon has moved in this direction is because of internet services like Earny. If you are unfamiliar, Earny is a service that scans a users emails for recent receipts and then compares them to price listings on the same product to see if there were any recent price reductions. The service then alerts the user so they can contact Amazon for a refund of the difference. It sounds like this service was making it too efficient for consumers to cut into Amazon's profits.
While some might find it frustrating that Amazon is going this route, ultimately it's just smart business and capitalism. After-all, when a customer finally enters their credit card info and clicks on "purchase" through Amazon, it's obvious they were satisfied enough with the price to "pull the trigger" and buy it. Once a price is settled and a sale is made, it's not the retailers' fault that a price drop occurs afterwards. What do you folks think?
Source: Amazon stopped giving refunds when an item's price drops after you purchase it