It's a known bug of the latest update. No amount of master reset, etc. will fix it. Moto ignores it. Force Verizon to put you in a different phone as you could be thrown off an Airplane for failing to comply with the captain.
I had about 20 of the cheap ones. They would scratch about every 2 weeks and bug me. Changing them I usually wasted one or two getting lint underneath them. I now have a Zagg. While I don't like the feel, I am way too rough on my phone and have a year left, so I want to keep it nice.