ZTE Frozen White Screen (OF DEATH)!

Discussion in 'Android Support' started by Wyomeg, Oct 18, 2015.

  1. Wyomeg

    Wyomeg New Member

    Joined:
    Oct 18, 2015
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Current Phone Model:
    ZTE Z820
    Twitter:
    @meaganreese
    Hi Everyone,

    I dropped my ZTE Z820 (Obsidian) on the floor face down. It now has a frozen white screen. I already attempted the hard reset that was recommended but it just flashes the white screen and then back to off. It, obviously, powers up, it rings, produces notification noises. I am extremely desperate, there is no possible way to afford a new phone! (My daughter and I just moved and absolutely need it!) Thank you so much!
     
  2. cr6

    cr6 Super Moderator
    Staff Member

    Joined:
    Apr 1, 2011
    Messages:
    8,371
    Likes Received:
    5,882
    Trophy Points:
    1,778
    Location:
    NW Rocky Mtn region
    Ratings:
    +6,713
    Current Phone Model:
    Galaxy S7 Edge
    Twitter:
    @dronewolfmedia
    Welcome to the forum @Wyomeg ! So sorry to hear about your device. Unfortunately there isn't much that can be done at this point, aside from finding a cellphone repair facility in your area that can replace the screen. If you purchased the optional insurance through your carrier or other third party insurance company, you'll have to file a claim, pay the deductible (usually around $100) and have them send you a replacement. Unfortunately hardware related damages such as this require a screen, or sometimes complete device replacement, depending on the severity of the damage.
    Good luck!

    S5 tap'n
     
Search tags for this page
z819l white screen
,
zte obsidian white screen
,

zte phone white screen

,
zte stratos hard reset
,

zte stratos white screen

,
zte stratos white screen fix
,
zte white screen
,

zte white screen fix

,
zte white screen problem
,
zte z819l white screen