ZTE Frozen White Screen (OF DEATH)!

[Wyomeg]

Hi Everyone,

I dropped my ZTE Z820 (Obsidian) on the floor face down. It now has a frozen white screen. I already attempted the hard reset that was recommended but it just flashes the white screen and then back to off. It, obviously, powers up, it rings, produces notification noises. I am extremely desperate, there is no possible way to afford a new phone! (My daughter and I just moved and absolutely need it!) Thank you so much!

 

[cr6]

Welcome to the forum @Wyomeg ! So sorry to hear about your device. Unfortunately there isn't much that can be done at this point, aside from finding a cellphone repair facility in your area that can replace the screen. If you purchased the optional insurance through your carrier or other third party insurance company, you'll have to file a claim, pay the deductible (usually around $100) and have them send you a replacement. Unfortunately hardware related damages such as this require a screen, or sometimes complete device replacement, depending on the severity of the damage.
Good luck!

S5 tap'n