Your Warranty Replacement just might be a Droid 2 / Incredible

Discussion in 'Android News' started by danDroid, Aug 19, 2010.

  1. jasaero

    jasaero New Member

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    These are NOT refurbs!! Get that out of your heads people. And they are not even apparently documenting well what the returned phones issues are. Horribly unstable phones with possible memory or other hardware issues are getting reflashed and sent back out hoping people won't notice. Physically defective units apparently are also. Basically you have to get lucky and get one of the VERY FEW perfectly good phones the scoundrels out there hunting a droid2 or whatever else are sending back. In the chaos LOTS of defective phones that should be getting returned to MOTO for repair or scrap are just getting sent back out.

    Technically, if these were all legit "hardware" warranty returns they would ALL be going to Moto for repair or scrap. Problem is that VZW thinks many have zero hardware issues and are just reflashing and sending back out. When someone is claiming mostly software issues they should be giving people a hard time to make sure that it isn't JUST software. If someone is actually running 100% bone stock and having software issues, it's probably hardware and a reflash will fix nothing. Once they believe it's not a fraudulent customer or they are claiming physical rather than software flaw, ALL SHOULD GOTO MOTO for repair, PERIOD. Customer available stock SBF reflash regime for home reflash would fix A LOT of this. Make customers reflash to stock or take to store to reflash to stock before allowing a return and recycle.

    None of this is happening so a crap load of junk phones are remaining in the CLNR cycle as VZW hopes some will just accept the flawed phones that probably need repaired or scrapped.

    Here I am with a droid that has had a loose USB jack from day one on the DAY OF RELEASE that finally gave out and now requires lots of wiggling to get a charge to start and then must not be picked up until charged and I am afraid to take a CLNR as the phone is great otherwise. Accepted to try that anyhow and am just going to keep mine the maximum period of time to make sure the new one is stable and such. Really though I should have been able to walk into a store and swap for a CLNR. I don't mind driving by the store to swap phones on occasion if the CLNR's are flakey until I get a good one, but they can't even keep them in stock there or the warehouse properly and the ones they do have available are all going back and forth rather than to Moto as a true warranty SHOULD!!! New droid2 or X should be standard protocol when you can't keep WORKING CLNR stocked properly at a store PERIOD.
     
  2. cptncoke

    cptncoke New Member

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    i was having software problems and asked if the store would reflash my phone and they said they dont do that here so i ask if there was a store that does and was told no and thats when the sale person told me that they would do a warranty clam so i asked if i would be w/o a phone bc when i worked at nextel you was w/o a phone if you did that she told me no. So that is Verizon doing if they are doing the Warranty clam for me and not using moto thats their problem not mine.
     
  3. thundercats

    thundercats Member

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    Before obtaining my Droid back around last Thanksgiving, my previous phone was an LG Voyager (the original). While I loved the phone, it had a few problems. I took it back to the verizon store and was told that since I had chosed Asurion's insurance plan I would need to contact them for a replacement. After contacting Asurion, they shipped me a refurb Voyager the next day. Upon receiving it, I noticed that the LCD on it would flicker in and out so I promplty sent it back. The second refurb they sent me had the exact same problem. I contacted Asurion's customer service and sent that one back as well. The third refurb (remember that all of this happened in about a two week span) they sent me had a broken hinge and so I quickly called Asurion back and left them know what was going on. I told them that this was getting beyond ridiculous and that I did not want another Voyager and wanted a different device that was comprable to what I had. The CSR put me on hold and then said "OK, we'll ship you a new LG enV Touch". Needless to say, my new LG enV touch arrived shortly thereafter, and I was good to go for a short time.

    I think if you keep getting bum refurb phones from Asurion, as long as you complain about it, they should be willing to send you a different phone that's comprable to what you had. I realize that it's a headache having to do this, especially when you just want the original device to work, but it seemed to work for me. Maybe I just got lucky?
     
  4. Tino

    Tino Member

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    You have no clue what you are talking about. Before you open your mouth you should have an idea of what these CLNR's look like. They have clearly had all the outer casing components replaced including glass and keyboards. You step in and make some half hazard argument about verizon reflashing swaps and sending back out when that is not the case. Unless you work for their receiving department who recertified these phones you should keep your opinions to yourself. Just sayin'
     
  5. Detonation

    Detonation Member

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    Build cost is only one small factor. What about opportunity cost? Why send a customer a new Droid 2 for free when they could eventually charge them $100-200 dollars and get another 2 years on their contract? Or when that Droid 2 could be sold to a new customer?

    While I can't completely defend CLNR's, I will agree with the above poster that you have no idea what you're talking about.
     
  6. yahwarrior

    yahwarrior Member

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    I was told by a Verizon rep that the Droid 1 and Eris were "test run phones" for Motorola's lione of Droid smartphones. When my wife complained of being sold a prototype of an Incredible(that's what the eris was) they offered her a droid 2 as a replacement. They sent me another Droid 1(my 4th) and refused to send me any other device as a replacement. I got tired of the problems with the Droid 1 and went out and bought myself and my wife EVOs which I must say are the best phones we have ever owned.
     
  7. Codiusprie

    Codiusprie Member

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    You should really do some research before you make post that are filled with this much incorrect information. No where in your contract does Verizon or Moto promise you a new phone or a new version of your old phone as a warranty replacement. They say they will send you either a new phone or a certified like new replacement, which is what they are doing. You are not entitled to a new D2, get over yourself.
     
  8. cptncoke

    cptncoke New Member

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    now is this lagging common problem with 2.2 now?? bc my droid is doing it again for app to app and it not like im running alot of apps i have gmail unread counter pandora yahoo messager facebook and angry bird and alchemy the update on facebook is not on and im not using a widget its just a shortcut.
     
  9. Tino

    Tino Member

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    Are you rooted?
     
  10. cptncoke

    cptncoke New Member

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    Nope I running stock
     
  11. texasPI

    texasPI Member

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    Well, I'm getting a D2 tomorrow. Not sure if it's new or not. I was on my 3rd D1 and just casually mentioned that to sales girl. She tried hard to make mine work (software issues) and even reflashed the phone using that little port under battery cover. Still no go. She was trying to order me a D1 replacement but computer wouldn't let her. Manager came over and after a while they told me I'd be getting a D2. Btw, I had legit issues with all the D1s I've had. I've run stock with a handful of apps so no funny business on my end.
     
  12. wmnomore

    wmnomore Member

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    ^port under battery? do tell?
     
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