These are NOT refurbs!! Get that out of your heads people. And they are not even apparently documenting well what the returned phones issues are. Horribly unstable phones with possible memory or other hardware issues are getting reflashed and sent back out hoping people won't notice. Physically defective units apparently are also. Basically you have to get lucky and get one of the VERY FEW perfectly good phones the scoundrels out there hunting a droid2 or whatever else are sending back. In the chaos LOTS of defective phones that should be getting returned to MOTO for repair or scrap are just getting sent back out. Technically, if these were all legit "hardware" warranty returns they would ALL be going to Moto for repair or scrap. Problem is that VZW thinks many have zero hardware issues and are just reflashing and sending back out. When someone is claiming mostly software issues they should be giving people a hard time to make sure that it isn't JUST software. If someone is actually running 100% bone stock and having software issues, it's probably hardware and a reflash will fix nothing. Once they believe it's not a fraudulent customer or they are claiming physical rather than software flaw, ALL SHOULD GOTO MOTO for repair, PERIOD. Customer available stock SBF reflash regime for home reflash would fix A LOT of this. Make customers reflash to stock or take to store to reflash to stock before allowing a return and recycle. None of this is happening so a crap load of junk phones are remaining in the CLNR cycle as VZW hopes some will just accept the flawed phones that probably need repaired or scrapped. Here I am with a droid that has had a loose USB jack from day one on the DAY OF RELEASE that finally gave out and now requires lots of wiggling to get a charge to start and then must not be picked up until charged and I am afraid to take a CLNR as the phone is great otherwise. Accepted to try that anyhow and am just going to keep mine the maximum period of time to make sure the new one is stable and such. Really though I should have been able to walk into a store and swap for a CLNR. I don't mind driving by the store to swap phones on occasion if the CLNR's are flakey until I get a good one, but they can't even keep them in stock there or the warehouse properly and the ones they do have available are all going back and forth rather than to Moto as a true warranty SHOULD!!! New droid2 or X should be standard protocol when you can't keep WORKING CLNR stocked properly at a store PERIOD.