I had the Droid charge for less then 1 year - it was free so I didn't fret. BUT... what happened at times - the person who I was talking with wouldn't hear me anymore but I would hear them.you would have to hang up & call back & then it didn't happen again.... Then.... there were the FREQUENT data disconnects using the mobile hotspot... THEN - when the phone was off & you would turn it on - it would beep LOUD like an alarm - that has happend in the past - but when it happened in a museum in Germany - and the curator followed me outside to see what was wrong.. that did it - came home & ordered the LG Spectrum - love it. The camera is phenominal on the Charge. But those 3 things made me put it away - I can't even sell it to anyone. And no - factory reset does not fix the not hearing - the alarm & the hotspot drop data service... that one would happen several times in a few hours.