I went to go sync my phone with the computer (didn't know you had to do this) and it won't sync. The programs can't detect my phone. I've installed, re-installed, uninstalled the programs but it won't sync. My computer does show that there is new hardware and my phone does charge via computer. I also get the Verizon VCAST Manager running and that detects my phone but the VZACCESS Manager doesn't and when I plug my phone into the computer, it tells me the program isn't detected. I have the CD that came with it and have tried using that also but nothing.